Desktop Support Engineer: Fast-Paced IT Helpdesk Pro

Milestone IT (Milestone Information Technology); Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer. In this role, you will provide first-line support to end-users and help maintain smooth IT operations.

You will troubleshoot hardware and software, configure desktops and peripherals, and collaborate with a friendly IT team to deliver exceptional service.

Qualifications

• 1–2 years of desktop support experience.
• Strong knowledge of Microsoft Windows operating systems.
• Proficient in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Customer-focused with a service mindset.
• Ability to work independently and in a team.
• Good time management and organization.

Responsibilities

• Provide first-line technical support to end-users.
• Troubleshoot hardware and software issues.
• Configure and deploy desktops, laptops, and peripherals.
• Respond to user inquiries via phone, email, and in-person.
• Document and escalate complex issues to senior IT staff.
• Maintain accurate records and track IT assets.
• Contribute to ongoing IT process improvements.

Skills

Windows OS

Troubleshooting

Communication

Time management

Teamwork

Independent work

Job description

Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer. In this role, you will provide first-line support to end-users and help maintain smooth IT operations.

You will troubleshoot hardware and software, configure desktops and peripherals, and collaborate with a friendly IT team to deliver exceptional service.