Sr Administrator (Support & Operations)

HCL Australia Services PTY. Limited; Australia; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

HCL Australia Services PTY. Limited is seeking a Sr Administrator (Support & Operations) to provide day-to-day desktop and remote support, handle inbound calls, troubleshoot, and document resolutions in the ticketing system.

The role emphasizes fault diagnosis, Break/Fix, and ensuring consistent operations across shifts within the IT Support Center, supporting core operating systems and approved applications.

Qualifications

• Resolve IT-related issues of end users (laptop/desktop/printer)
• Assist with IT assets and software/hardware troubleshooting
• Work within ITSM processes and ticket workflows
• Provide clear, documented steps for issue resolution

Responsibilities

• Provide day-to-day desktop and remote support to end users
• Answer inbound calls, respond to questions, and troubleshoot issues
• Document steps taken to resolve challenges in the ticketing system
• Facilitate customer resolution with supervisors/managers to maintain operational consistency across shifts
• Perform break/fix diagnostics and resolve faults across core OS and application suites

Skills

Desktop support

ITSM

Troubleshooting

Phone support

Tools

Ticketing system

Job description

Career Opportunities: Sr Administrator (Support & Operations) (180972)

Requisition ID180972-Posted10/19/2026

Desktop Technician willprovide day to day local\remote desktop support,receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues ina ticketing system.

Key Responsibilities

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Skill Requirements

Expert in resolving IT related issues of customer end users regarding IT assets like laptop, desktop, printer, etc.

Other Requirements

Knowledge in ITSM
Basic networking skills