Desktop Support Technician (Level 1/2)

Milestone IT (Milestone Information Technology); Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Milestone IT (Milestone Information Technology) is seeking a Desktop Support Engineer Level 1/2 in Melbourne to deliver timely, user-focused IT support across desktops, laptops, and software. You will help diagnose issues, configure operating systems, manage user profiles, and document solutions.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment, with opportunities to grow technical skills and contribute to knowledge base

Qualifications

• Proven experience as a Desktop Support Engineer (Level 1/2) or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with TCP/IP, DNS, DHCP and VPN.
• Troubleshooting hardware and software issues.
• Hands-on with Active Directory, Exchange and Office 365.
• Excellent problem-solving and interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Certifications such as CompTIA A+ or MCDST are a plus.

Responsibilities

• Provide first and second-level technical support for desktops, laptops, software and peripherals.
• Diagnose and troubleshoot hardware and software issues promptly.
• Install, configure, and maintain operating systems and applications.
• Set up and manage user accounts, permissions, and profiles.
• Ensure timely resolution of support tickets.
• Collaborate with cross-functional teams to resolve issues.
• Conduct hardware and software inventory management.
• Document support activities and solutions.
• Offer exceptional customer service to end-users.

Skills

Desktop support

Windows OS

Mac OS

TCP/IP

DNS

DHCP

VPN

Active Directory

Exchange

Office 365

Troubleshooting

Communication

Independence

Team collaboration

Education

Certifications: CompTIA A+

MCDST

Job description

Looking for a Skilled Desktop Support Engineer? Look No Further!

We are introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role combining technical expertise and excellent problem-solving skills? Look no further, as we have the perfect opportunity for you!

Key Responsibilities:

1. Provide first and second-level technical support for desktops, laptops, software applications, and peripherals.
2. Diagnose and troubleshoot hardware and software issues promptly and effectively.
3. Install, configure, and maintain operating systems and applications.
4. Set up and manage user accounts, permissions, and profiles.
5. Ensure timely resolution of all technical support tickets.
6. Collaborate with cross-functional teams to resolve complex technical problems.
7. Conduct hardware and software inventory management.
8. Document support activities, solutions, and knowledge base articles.
9. Offer exceptional customer service and support to end-users.

Required Skills and Qualifications:

1. Proven experience as a Desktop Support Engineer (Level 1/2) or in a similar role.
2. Strong knowledge of Windows and Mac operating systems.
3. Familiarity with network protocols, including TCP/IP, DNS, DHCP, and VPN.
4. Proficiency in troubleshooting hardware and software issues.
5. Hands-on experience with Active Directory, Exchange, and Office 365.
6. Excellent problem-solving and analytical skills.
7. Exceptional communication and interpersonal skills.
8. Ability to work independently and collaboratively in a fast-paced environment.
9. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

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