Desktop Support Engineer

Synechron; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Synechron is seeking a Service Desk professional to provide timely IT support to employees in a Windows-centric environment. You will work through tickets, phone and chat, diagnose issues, and craft effective workarounds for end users.

The role covers hardware and software troubleshooting, Office 365, VPN, Teams Telephony, and ITIL-aligned processes. Strong communication and a proactive problem-solving attitude are essential.

Qualifications

• 2-5 years of experience in service desk support for Windows ecosystem, software and hardware troubleshooting for end users.
• Experience in remote support using ticketing systems and chat tools.
• Proficient in communicating with internal and external stakeholders.
• Proactive problem solving and strong analytical skills.

Responsibilities

• Respond to employee inquiries via ticketing system, phone or chat.
• Diagnose and analyze problems and provide effective workarounds.
• Support Windows OS, Office 365, VPN, and collaboration tools.
• Maintain clear communication with users and stakeholders throughout incidents.

Skills

Service desk experience

Remote support

Desktop support

Ticketing system

Analytical skills

Communication skills

Continuous learning

Vendor communication

Tools

Microsoft Teams

Office 365

VPN

ITIL processes

Job description

As part of the service desk team, you will be responsible for providing support to

employees. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and ,providing workarounds.

Environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile

phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing

solutions

Skills:

2-5 years of experience in service desk support for windows ecosystem, software,

and hardware troubleshooting for end users.

• Experience in Service Desk (remote supporting users using tools such as Microsoft
• Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room
• Experience in the usage of service desk ticketing system to handle incidents and

requests.

• Strong analytical skills and efficient problem solving
• Willingness to learn continuously.
• Good Communication skills (ie. internal stakeholders and external stakeholders

such as presenting ideas and communication with vendor support.)