IT Support Technician L1

Milestone Technologies; Sydney; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Milestone Technologies in Sydney is seeking an IT Support Technician (L2) to keep day-to-day IT operations running smoothly. You will manage hardware moves, set up devices for internal users, and troubleshoot issues across Windows, Linux and macOS while supporting printers and shared services.

You will also handle ticket triage and resolution within global SLAs, maintain inventory accuracy, and assist with walk-in requests.

Formación

• Experience providing end-user IT support.
• Ability to set up devices and manage hardware.
• Familiarity with Windows, Linux, and macOS troubleshooting.
• Experience with asset/inventory management.

Responsabilidades

• End-user hardware moves and device setup.
• Set up laptops, Macs, monitors, keyboards for internal users.
• Troubleshoot Windows, Linux and macOS issues.
• Resolve network connectivity issues and standard end-user support items.
• Maintain organized IT equipment storage and up-to-date inventory.
• Update asset management records during deployment/recovery.
• Handle walk-in support and admin requests.
• Triage, allocate and resolve IT/AV tickets per global SLAs.

Conocimientos

End-user support

Hardware setup

Troubleshooting

Ticket management

Herramientas

Windows

Linux

macOS

Printers

Networking basics

Descripción del empleo

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The IT Support Technician (L2) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance while troubleshooting end user issues with network connectivity, software, and shared services such as printers.

• Performing end-user hardware moves
• Setting up devices such as laptops, macs, monitors, keyboards for internal users
• Troubleshooting Windows, Linux, and macOS issues
• Resolving network connectivity issues and common end user support items
• Maintaining an organized storage space for IT equipment and keeping inventory counts up to date
• Updating asset management records when deploying or recovering equipment from users
• Handling walk-in support and administrative requests
• Ticket Management - triage, allocation, and resolution of IT and AV support tickets in line with global SLAs

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.