Desktop Support Engineer

Milestone IT (Milestone Information Technology); Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer. In this role, you will provide first-line support to end-users and help maintain smooth IT operations.

You will troubleshoot hardware and software, configure desktops and peripherals, and collaborate with a friendly IT team to deliver exceptional service.

Qualifications

• 1–2 years of desktop support experience.
• Strong knowledge of Microsoft Windows operating systems.
• Proficient in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Customer-focused with a service mindset.
• Ability to work independently and in a team.
• Good time management and organization.

Responsibilities

• Provide first-line technical support to end-users.
• Troubleshoot hardware and software issues.
• Configure and deploy desktops, laptops, and peripherals.
• Respond to user inquiries via phone, email, and in-person.
• Document and escalate complex issues to senior IT staff.
• Maintain accurate records and track IT assets.
• Contribute to ongoing IT process improvements.

Skills

Windows OS

Troubleshooting

Communication

Time management

Teamwork

Independent work

Job description

Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer! Are you a tech whiz with a knack for solving problems and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, this exciting opportunity could be your perfect match!

Our client is seeking a skilled and motivated Desktop Support Engineer to join their growing IT team. In this role, you will be responsible for:

1. Providing first-line technical support to end-users across the organization.
2. Troubleshooting hardware and software issues to ensure smooth operation.
3. Configuring and deploying desktops, laptops, and peripherals.
4. Responding to user inquiries via phone, email, and in-person support.
5. Documenting and escalating complex issues to senior IT staff.
6. Maintaining accurate records and ensuring all IT assets are properly tracked.
7. Contributing to the ongoing development and improvement of IT processes.

To be successful in this role, you will ideally possess:

1. Minimum of 1-2 years of experience in a desktop support role.
2. Strong understanding of Microsoft Windows operating systems.
3. Proficiency with troubleshooting techniques for hardware and software issues.
4. Excellent communication and interpersonal skills, with the ability to build rapport with users.
5. A customer-centric approach and a commitment to providing exceptional service.
6. The ability to work independently and as part of a team environment.
7. Excellent time management and organizational skills.

It’s quick. It’s easy.
It’s the best career move you’ll
ever make.

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