Desktop Support - 1459

VNS; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

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Job summary

VNS in Sydney is seeking a customer-focused Desktop Support Engineer to provide hands-on support for Windows desktops and laptops. You will diagnose hardware and OS issues, manage incidents via ITSM, and communicate clearly with end users.

Strong communication and customer service skills are essential, with training available to develop VIP support and Intune knowledge as needed.

Qualifications

• Experience providing desktop support for Windows environments.
• Strong customer-facing communication and problem-solving skills.
• Willingness to learn VIP support and Intune basics.

Responsibilities

• Provide end-user support for Windows desktops and laptops.
• Diagnose and resolve hardware, operating-system, software, and peripheral-related issues.
• Install, configure, troubleshoot, and maintain desktops and laptops.
• Manage incidents and service requests via ITSM ticketing tool.
• Troubleshoot user access and authentication issues using basic Active Directory functionality.
• Communicate technical information clearly and professionally to end users.
• Provide courteous, timely, and effective customer support.

Skills

Windows support

End-user communication

VIP support

ITSM

Active Directory

Tools

ITSM ticketing tool

Intune

macOS

Job description

We are looking for a customer-focused Desktop Support Engineer to provide technical support for Windows desktops and laptops. The selected candidate will be responsible for resolving hardware and operating-system issues, managing incidents and service requests, and delivering a high-quality support experience to end users.

The candidate must have excellent communication and customer support skills. Knowledge of Microsoft Intune, macOS, and VIP support can be developed through training.

Key Responsibilities

• Provide end-user support for Windows desktops and laptops.
• Diagnose and resolve hardware, operating-system, software, and peripheral-related issues.
• Install, configure, troubleshoot, and maintain desktops and laptops.
• Manage incidents and service requests through the designated ITSM ticketing tool.
• Troubleshoot user access and authentication issues using basic Microsoft Active Directory functionality.
• Communicate technical information clearly and professionally to end users.
• Provide courteous, timely, and effective customer support.