Desktop Support Engineer (Australian only)

CareCone Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A technology services company seeks a Desktop Support Engineer in Melbourne. Responsibilities include overseeing support requests, daily technical support for desktop systems, and training end users. Key qualifications include a background in IT, MCP, MCSE, and ITIL certifications. This position focuses on providing effective technical support, installation and maintenance of computer systems, and fostering professional relationships with staff. Interested candidates should apply to the provided email for further information.

Qualifications

• Background in IT.
• Programming experience.
• Network security experience.

Responsibilities

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Setup desktop computers and install software for various applications.

Skills

Knowledge of computer science

Ability to multitask

Keep calm under pressure

Education

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Expert (MCSE)

Information Technology Infrastructure Library (ITIL)

Job description

Desktop Support Engineer (Australian only)

Location: Melbourne

Position: Permanent

Need only Local (Australian) Candidate

Desktop Support Engineer Responsibilities and Duties

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Grow clients and communicate to Account Manager by determining new opportunities for optimization.
• Setup desktop computers and peripherals and test network connections.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, coworkers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Ensure hardware shipments are properly transported and stored correctly in the stockroom.

Core, Advanced & Technical Skills

Core skills:

• Knowledge of computer science
• Knowledge of software engineering
• Background in IT
• Ability to multitask
• Keep calm under pressure

Advanced skills:

• Programming experience
• Network security experience
• Training experience

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Information Technology Infrastructure Library (ITIL)

Interested candidates can apply or share updated CV on [e-mail] or can reach me on [phone].

Regards

Purnima