Senior It Support Engineer - Client-Focused Msp

Appetency Recruitment Services; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Appetency Recruitment Services in Melbourne, Australia is seeking a Senior IT Support Engineer to join a client-focused MSP. You will deliver ICT support via phone and ticketing systems, troubleshoot hardware and software, and help maintain documentation and knowledge bases.

The role emphasizes customer service, remote monitoring, and ongoing professional development aligned with business objectives, including pursuing relevant certifications.

Responsibilities

• Troubleshoot IT equipment and software to resolve issues efficiently.
• Maintain documentation and knowledge bases for supported systems.
• Provide customer-focused ICT support via telephone, ticketing systems, and remote monitoring.

Job description

Senior IT Support Engineer -- Client-Focused MSP Appetency Recruitment Services•Melbourne, VIC, AU

Job Description

Appetency Recruitment Services is seeking a Technical Support Engineer in Melbourne, Australia. The role provides customer-focused ICT support via telephone, ticketing systems, remote monitoring and maintenance within the Managed Services Practice.

You will troubleshoot IT equipment, maintain documentation, and keep up with latest technology trends while pursuing professional certifications to align with business objectives.