Desktop Support Technician I

Denali Advanced Integration; Redmond; On-site; AUD 80,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Disability insurance

Life insurance

Wellbeing benefits

Paid holidays

PTO

Job summary

Denali Advanced Integration is seeking a Desktop Support Technician to provide technical support and deployment services for client projects across the state. You will handle hardware deployments, OS upgrades, and onsite/offsite troubleshooting to ensure smooth operations.

The role requires hands-on problem solving, the ability to work independently, and travel to sites as needed. You will participate in project testing and documentation and support travel to nationwide locations.

Qualifications

• Experience providing IT hardware deployment and OS upgrade support.
• Ability to troubleshoot desktop computers and networking issues.

Responsibilities

• Deployments of new computer hardware or moves, and existing computer operating system upgrades.
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Remote and basic desk-side technical support including remote control of end-users' devices.
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications.
• Working independently to troubleshoot all support requests and follow escalation policies.
• Participating in testing, documentation, and implementation of assigned projects.
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments.
• Some projects may involve travel to sites throughout the state, and/or nationwide.

Skills

Technical support

Hardware deployment

OS upgrades

Remote support

Customer service

Troubleshooting

Tools

Remote desktop tools

Imaging software

Job description

Benefits

[ U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. ]

Summary of Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions

• [Deployments of new computer hardware or moves, and existing computer operating system upgrades]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Remote and basic desk-side technical support including remote control of end-users' devices]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Working independently to troubleshoot all support requests and follow escalation policies]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Participating in testing, documentation, and implementation of assigned projects]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Some projects may involve travel to sites throughout the state, and/or nationwide]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}

Competencies

• [Ensures Accountability]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Tech Savvy]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Communicates Effectively]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Values Differences]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Customer Focus]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Resourcefulness]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Drives Results]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Plans and Prioritizes]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
• [Decision Quality]{segoe=\"\" ui\",=\"\" tahoma,=\"\" sans-serif\"\"}
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