Executive Desktop Support Lead (6-Month Contract)

Data#3; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Top employer award

Job summary

Data#3 is seeking a Senior Desktop Analyst to deliver end-user computing support in Melbourne. The role focuses on Windows 11 OS and M365 troubleshooting, helping maintain enterprise infrastructure and applications for a major client.

You will provide proactive, client-focused service, adhere to SLAs, and work to continuously improve service delivery. The position is a 6-month full-time contract with potential for permanency based on performance.

Qualifications

• Minimum 4 years’ experience in a Desktop Analyst or similar role.
• Strong troubleshooting skills for Windows 11 and M365 environments.
• Ability to manage priorities under SLA guidance.

Responsibilities

• Resolve complex technical issues escalated by the team.
• Provide timely, accurate updates to customers on progress.
• Follow the established escalation process when required.
• Support fleet management and enterprise applications.
• Contribute to knowledge sharing and service improvements.

Skills

Team player

Customer service

Engage executives

Tools

InTune/Autopilot

Azure AD

PowerShell

Exchange Online

OneDrive

Job description

Data#3 is seeking a Senior Desktop Analyst to deliver end-user computing support in Melbourne. The role focuses on Windows 11 OS and M365 troubleshooting, helping maintain enterprise infrastructure and applications for a major client.

You will provide proactive, client-focused service, adhere to SLAs, and work to continuously improve service delivery. The position is a 6-month full-time contract with potential for permanency based on performance.