Brisbane Desktop Support Technician: Windows & M365

Randstad; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Randstad is recruiting a Desktop Support Officer in Brisbane to support end-user devices and services within Microsoft Windows and M365 environments, handling deployments, maintenance, and user assistance across Queensland.

You will work in the Service Delivery Management team, provide hardware and software administration, and collaborate with IT staff to ensure secure, reliable ICT services under ITIL practices. This contract runs until January 29, 2027, with possible extension.

Qualifications

• Strong knowledge of Microsoft 365, Windows OS, and video conferencing equipment.
• Experience with Intune, MECM and ServiceNow.
• Understanding of TCP/IP, LAN and WAN networking.

Responsibilities

• Install, maintain, and support enterprise ICT environments.
• Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.
• Support end-user platforms including MECM, Intune, and ServiceNow.
• Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting.
• Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.
• Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework.
• Participate in statewide ICT hardware and software rollouts and deployments.
• Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.
• Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.
• Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.

Skills

Microsoft 365

Windows OS

Desktop hardware

Mobile hardware

Video conferencing equipment

Networking fundamentals

Tools

Intune

MECM

ServiceNow

Job description

Randstad is recruiting a Desktop Support Officer in Brisbane to support end-user devices and services within Microsoft Windows and M365 environments, handling deployments, maintenance, and user assistance across Queensland.

You will work in the Service Delivery Management team, provide hardware and software administration, and collaborate with IT staff to ensure secure, reliable ICT services under ITIL practices. This contract runs until January 29, 2027, with possible extension.