Desktop Claims Estimator: Damage, Scope & Negotiation

Auto & General; Queensland; Sur place; AUD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Bonuses

Volunteer days

Parental leave

Learning & development

Wellbeing program

Event days

Résumé du poste

Auto & General (A&G) is seeking a Desktop Home Assessor to manage end-to-end insured claims, determine damage and scope, and coordinate restoration. You will interact with our panel of restorers and suppliers to ensure repairs meet high standards and fair pricing.

This role focuses on damage assessment, scope estimation, negotiation, and audit activities, with emphasis on customer service and accurate documentation across multiple systems.

Qualifications

• Residential building/renovation and extensive estimating experience is essential.
• Experience in managing quality building work and enhancing customer satisfaction.
• Background in reviewing and determining accurate scopes of works.
• Exceptional time management and organisational skills.
• Demonstrated communication, negotiation and conflict resolution handling ability.
• Proven experience in building effective business relationships with builders.
• Superior customer & relationship management skills.
• Insurance experience preferred.
• Confident using technology.

Responsabilités

• Assess the damage: Review reports and photos to validate the claimed event and damage.
• Determine damage causation and apply the PDS for the appropriate levels of cover.
• Make decision recommendations with justified reasoning aligned with regulatory frameworks.
• Capture detailed information accurately across multiple systems.
• Identify and manage claim risks and prepare suitable contingencies.
• Provide timely escalation for scenarios such as customer vulnerability or financial hardship.
• Identify site safety concerns and correctly authorise emergency make-safe work.
• Produce detailed damage scope and cost documentation and review against supplier quotes.
• Align repair methodology with PDS coverage and limitations, such as matching material parameters.
• Engage specialists and industry experts to report on damage and interpret findings for scope creation.
• Engage with repairers and customers to negotiate a sustainable and competitive repair cost.
• Discuss and challenge supplier line items, costs, and repair methodology as required.
• Make approval recommendations around work commencement, contents, temporary accommodation, and cash settlement.
• Conduct retrospective audits of minor severity scopes processed through the straight-through model.
• Review scope of works, estimating accuracy, and pricing alignment against company guidelines and supplier agreements.
• Identify variances, errors, or non-compliance in claim scoping, estimating, or decision-making.

Connaissances

Estimating

Customer service

Negotiation

Time management

Relationship building

Insurance industry

Technology literacy

Description du poste

Auto & General (A&G) is seeking a Desktop Home Assessor to manage end-to-end insured claims, determine damage and scope, and coordinate restoration. You will interact with our panel of restorers and suppliers to ensure repairs meet high standards and fair pricing.

This role focuses on damage assessment, scope estimation, negotiation, and audit activities, with emphasis on customer service and accurate documentation across multiple systems.