Residential Claims Estimator — End-to-End Home Restoration

Auto-; North Lakes; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Paid parental leave

Learning & development opportunities

Wellbeing support

Job summary

Auto & General (A&G) is seeking a Desktop Home Assessor to manage insured claims from evaluation to restoration. You will determine cause, scope, and cost, and work with our panel of restorers to ensure repairs meet high standards and fair pricing.

You'll review reports, capture accurate data across systems, and liaise with suppliers and customers to secure approvals, negotiate costs, and coordinate temporary accommodation where needed.

Qualifications

• Residential building/renovation and extensive estimating experience is essential.
• Experience in managing quality building work and enhancing customer satisfaction.
• Background in reviewing and determining accurate scopes of works.
• Exceptional time management and organisational skills.
• Demonstrated communication, negotiation and conflict resolution handling ability.
• Proven experience in building effective business relationships with builders.
• Insurance experience preferred.
• Confident using technology.

Responsibilities

• Assess the damage: Review reports and photos to validate the claimed event and damage.
• Scope the damage: Produce detailed damage scope and cost documentation and review against supplier quotes.
• Negotiate outcomes: Engage with repairers and customers to negotiate a sustainable and competitive repair cost.
• Audit: Conduct retrospective audits of minor severity scopes processed through the straight-through model.

Skills

Estimating experience

Residential building experience

Time management

Communication skills

Negotiation

Customer service

Relationship building with builders

Insurance experience preferred

Job description

Auto & General (A&G) is seeking a Desktop Home Assessor to manage insured claims from evaluation to restoration. You will determine cause, scope, and cost, and work with our panel of restorers to ensure repairs meet high standards and fair pricing.

You'll review reports, capture accurate data across systems, and liaise with suppliers and customers to secure approvals, negotiate costs, and coordinate temporary accommodation where needed.