Home Claims Assessor – On-site & Virtual

Auto & General; Maroochydore; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Extra leave purchase

Learning & development

Employee discounts

Wellbeing programs

Job summary

Auto & General is seeking a Home Assessor to attend sites (in person or virtually), inspect damage to domestic buildings, assess causes, and prepare detailed scopes of work for Home Claims authorization, ensuring accuracy and compliance with PDS requirements.

You will collaborate with A&G’s panel of builders to oversee repairs, verify workmanship and costs, and keep customers informed throughout the claim lifecycle, aiming for timely, fair outcomes.

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.

Responsibilities

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and apply PDS coverage appropriately.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle regarding coverage and timeframes.
• Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements.
• Prepare detailed reports for internal and external stakeholders.
• Identify/manage claim risks and authorise Make Safe & Restoration works.
• Escalate vulnerable customer or financial hardship matters promptly.
• Maintain a strong safety and risk culture on-site.

Skills

Time management

Organisational skills

Communication skills

Conflict resolution

Builder management

Construction experience

Insurance assessing

Coaching builders

Relationship building

Education

Construction qualification

5+ years construction/insurance assessing experience

Tools

A&G tools

Job description

Auto & General is seeking a Home Assessor to attend sites (in person or virtually), inspect damage to domestic buildings, assess causes, and prepare detailed scopes of work for Home Claims authorization, ensuring accuracy and compliance with PDS requirements.

You will collaborate with A&G’s panel of builders to oversee repairs, verify workmanship and costs, and keep customers informed throughout the claim lifecycle, aiming for timely, fair outcomes.