Customer Solutions Consultant | Inbound & Outbound Sales

Flick Anticimex; Geelong; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Full training

Career progression

Discounts on Flick services

Job summary

Flick Pest Control is seeking motivated and customer-focused sales professionals for our Contact Centre team. This fast-paced role blends inbound enquiries with outbound sales to help customers find pest control solutions while driving business growth.

You’ll convert enquiries into bookings, follow up quotes, identify opportunities and build lasting customer relationships. Full-Time, Part-Time and Casual roles available with base pay plus uncapped commission.

Qualifications

• Experience in sales, contact centres, customer service or similar customer-facing roles.
• Strong communication and relationship-building skills.
• Confidence handling both inbound and outbound calls.
• A proactive and resilient approach.
• The ability to overcome objections and identify customer needs.

Responsibilities

• Handling inbound customer enquiries and converting them into bookings.
• Following up quotes and leads to secure new business.
• Making outbound calls to existing and prospective customers.
• Re-engaging previous customers and identifying new opportunities.
• Recommending services tailored to customer needs.
• Building rapport and trust through every interaction.
• Managing customer records accurately within CRM systems.
• Working towards KPIs relating to activity, conversions and sales results.
• Contributing to a high-performing and supportive team environment.

Skills

Sales experience

Customer service

Inbound outbound

CRM experience

Communication skills

Resilience

Tools

CRM systems

Microsoft Office

Job description

Customer Solutions Consultant | Inbound & Outbound Sales

Spring Has Sprung. The Phones Are Ringing. Help Us Give 'Em the Flick.

Base Salary + Uncapped Commission

Spring is one of our busiest seasons, creating more enquiries, more customer conversations and more opportunities to earn.

At Flick Pest Control, we're looking for motivated and customer-focused sales professionals to join our Contact Centre team. This is a fast-paced role that combines inbound enquiries with outbound sales activity, helping customers find the right pest control solutions while driving business growth.

You’ll work with a combination of new and existing customers, converting enquiries into bookings, following up quotes, identifying opportunities and building lasting customer relationships.

If you're confident on the phone, enjoy achieving results and want to be rewarded for your performance, we'd love to hear from you.

We have Full-Time, Part-Time and Casual opportunities available. Whether you’re looking for a long-term career, greater flexibility or additional hours, we’d love to hear from motivated individuals who are ready to contribute to a high-performing team.

What You’ll Be Doing

• Handling inbound customer enquiries and converting them into bookings
• Following up quotes and leads to secure new business
• Making outbound calls to existing and prospective customers
• Re‑engaging previous customers and identifying new opportunities
• Recommending services tailored to customer needs
• Building rapport and trust through every interaction
• Managing customer records accurately within CRM systems
• Working towards KPIs relating to activity, conversions and sales results
• Contributing to a high-performing and supportive team environment

What We’re Looking For

We’re looking for people who enjoy speaking with customers, are motivated by results and aren’t afraid to ask the sale.

You’ll bring:

• Experience in sales, contact centres, customer service or similar customer-facing roles
• Strong communication and relationship-building skills
• Confidence handling both inbound and outbound calls
• A proactive and resilient approach
• The ability to overcome objections and identify customer needs
• Strong computer and administrative skills
• A goal-oriented mindset and desire to earn commission

Experience in retail, hospitality, telecommunications, insurance, banking, collections or contact centres will be highly regarded.

Why Join Flick?

• Full-Time, Part-Time and Casual opportunities available
• Base salary plus uncapped commission
• Strong mix of inbound enquiries and outbound opportunities
• Full training and ongoing coaching
• Career progression opportunities across a national business
• Supportive leaders who invest in your success
• Employee recognition and reward programs
• Discounts on Flick services
• Join a trusted Australian business with over 100 years of success

What Success Looks Like

Success in this role means delivering great customer experiences while achieving strong sales outcomes.

You’ll be proactive in following up opportunities, comfortable making outbound calls and confident converting enquiries into bookings. Most importantly, you’ll take the time to understand customer needs and provide solutions that genuinely help.

Ready to Earn?

Spring has sprung. Opportunities are everywhere.