Deputy Clerical Supervisor

Integral Diagnostics (IDX); Warrnambool; Sur place; AUD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Strong team culture

Work-life balance

Expert team

Recognition programs

Corporate benefits

Fitness passport

Employee benefits

Career development

Résumé du poste

Integral Diagnostics (IDX) in Warrnambool is seeking a Deputy Clerical Supervisor to ensure smooth clerical operations for a diagnostic imaging practice. You will lead the clerical team, manage rostering and patient enquiries, and ensure accurate dispatch of reports.

The role emphasizes staff development, strong stakeholder relationships, and a proactive approach to equipment care and service excellence within a multidisciplinary imaging group.

Qualifications

• Demonstrated senior receptionist and/or receptionist leadership capabilities.
• Ability to engage and build relationships with diverse stakeholders.
• Tech Savvy with advanced computer literacy and quick learning.
• Commitment to service excellence and patient care.
• Strong problem-solving and analytical skills to optimise appointment slots.
• Excellent organisational and time management abilities.
• Growth mindset and positive attitude in a team setting.

Responsabilités

• Support, lead and develop the clerical team to deliver patient care and service.
• Answer phones and respond to patient enquiries efficiently and empathetically.
• Ensure patient reports are dispatched to the correct location.
• Maintain equipment condition and report faults promptly.
• Participate in rostering and manage rosters and leave requests.
• Encourage and support development and education of clerical staff.

Connaissances

Senior receptionist leadership

Stakeholder relationship management

Tech literacy

Customer service

Problem solving

Organisational skills

Time management

Growth mindset

Outils

Roster management software

Microsoft Office

Description du poste

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role

An exciting opportunity has arisen for a Deputy Clerical Supervisor at our Warrnambool site. Reporting to the Assistant Regional Manager, the role of Deputy Clerical Supervisor is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You will be responsible for

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff

To be successful, you will have

• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.