Deputy Clerical Supervisor

Lake Imaging; Warrnambool; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Employee benefits

Résumé du poste

Lake Imaging is seeking a Deputy Clerical Supervisor at the Warrnambool site to lead the clerical team and ensure excellent patient care and service. You will drive efficient administration, handle inquiries, and oversee report dispatch across locations.

Reporting to the Assistant Regional Manager, this role involves rostering, staff development, and maintaining strong stakeholder relations while ensuring equipment checks and smooth daily operations.

Qualifications

• Senior receptionist leadership capabilities.
• Ability to engage and build relationships with diverse stakeholders.
• Advanced computer literacy and quick learning ability.
• Commitment to exceptional patient service and problem solving.

Responsabilités

• Lead and develop the clerical team to deliver outstanding patient care and service.
• Answer calls and respond to patient inquiries efficiently and sensitively.
• Ensure patient reports are dispatched to the correct location.
• Monitor equipment condition and report faults when needed.
• Roster management and leave requests to ensure adequate staff coverage.
• Support the development and education of clerical staff.

Connaissances

Leadership

Customer service

Tech Savvy

Organization

Description du poste

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About The Role

An exciting opportunity has arisen for a Deputy Clerical Supervisor at our Warrnambool site. Reporting to the Assistant Regional Manager, the role of Deputy Clerical Supervisor is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You will be responsible for

• Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
• Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
• Ensure patient reports are dispatched to the correct location
• Assume responsibility for the condition of equipment at the time of use and report any faults
• Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
• Encouragement and support of development and education of clerical staff

To be successful, you will have

• Demonstrated senior receptionist and/or receptionist leadership capabilities
• Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
• Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
• Service Excellence: Deliver exceptional customer service every time
• Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
• Strong organisational and time management skills
• Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
• Work-Life Balance: predictable work hours - no shift work
• Expert Team: Learn from an experienced team willing to share their knowledge
• Recognition Programs: Enjoy staff recognition programs and awards
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
• Fitness Passport: Access over 1000+ fitness locations nationwide
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
• Career Development: Explore fantastic opportunities to

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.