Dental Receptionist

Dental Assistant Network; Gosford; On-site; AUD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate

Varied role

Opportunity to make a difference

Employee Assistant Program

Work App discounts and cashback

Great Place to Work 2024 & 2025

Job summary

Kincumber Dental Care is seeking an experienced Dental Receptionist to join our friendly team on a full-time basis. You will be the first point of contact for patients, ensuring a warm, welcoming journey from enquiry to treatment completion.

Role involves front-d desk duties, handling inquiries, scheduling, billing, and collaboration with dental staff to maintain efficient patient flow. Prior reception experience is preferred and a Cert III/IV in Dental Assisting is beneficial.

Qualifications

• Must have prior experience as a Dental Receptionist (preferred).
• Certificate III or IV in Dental Assisting is beneficial but not mandatory.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Capable of addressing patient concerns with professionalism and empathy.
• High attention to detail.

Responsibilities

• Greet patients, check them in/out, and manage appointment scheduling.
• Handle phone calls, emails and enquiries, provide information about treatments and assist with patient concerns.
• Process payments, manage billing enquiries, and assist with payment plans and verification.
• Maintain patient records with confidentiality and regulatory compliance.
• Keep reception area tidy and stocked with necessary materials.
• Collaborate with dental staff to ensure smooth patient flow and communication.

Skills

Patient interaction

Multitasking

Communication (verbal/written)

Time management

Professional empathy

Attention to detail

Education

Certificate III/IV in Dental Assisting

Job description

About The Position

Kincumber Dental Care is a welcoming, family-oriented practice providing high-quality general and cosmetic dentistry to our local community. We pride ourselves on creating a comfortable and friendly environment where patients feel cared for and valued.

We are currently searching for an experienced Dental Receptionist to join our team on a full time basis.

In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.

Key Responsibilities

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and enquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing enquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What We Can Offer You

• Competitive hourly rate
• Varied role
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

What Do You Need To Succeed

• Prior experience as a Dental Receptionist is preferred
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail