Dental Receptionist

Totally Smiles; New South Wales; Hybrid; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

Varied role

Employee Assistance Program

Exclusive discounts

Great Place to Work recognition

Job summary

Kincumber Dental Care is a welcoming family oriented practice delivering high quality general and cosmetic dentistry. We are seeking an experienced Dental Receptionist to join our team on a full time basis, serving as the first point of contact for patients and guiding them from enquiry through treatment completion.

You will greet and check patients in/out, manage appointments, handle calls and emails, process payments and verify insurance, while maintaining confidential records and supporting

Qualifications

• Prior dental receptionist experience preferred.
• Cert III/IV in Dental Assisting beneficial but not mandatory.
• Excellent communication and organisational skills.

Responsibilities

• Greet patients warmly and check them in/out.
• Manage appointments and scheduling for the practice.
• Handle phone calls, emails and enquiries.
• Process payments and manage billing enquiries.
• Maintain confidential patient records and ensure compliance.
• Collaborate with dental staff to ensure smooth patient flow.

Skills

Verbal communication

Written communication

Multitasking

Time management

Attention to detail

Empathy

Education

Cert III/IV in Dental Assisting

Job description

About the position:

Kincumber Dental Care is a welcoming, family-oriented practice providing high-quality general and cosmetic dentistry to our local community. We pride ourselves on creating a comfortable and friendly environment where patients feel cared for and valued.

We are currently searching for an experienced Dental Receptionist to join our team on a full time basis.

In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and enquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing enquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Competitive hourly rate
• Varied role
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience as a Dental Receptionist is preferred
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail