Dental Receptionist

Impression Dental Group; Gosford; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Program

Discounts and cashback on Work App

Great Place to Work (2024–2025)

Job summary

Kincumber Dental Care is seeking an experienced Dental Receptionist to join our team on a full-time basis. You will be the first point of contact for patients, ensuring a warm, welcoming, and seamless journey from enquiry to treatment completion.

Responsibilities include greeting and checking in patients, handling calls and emails, processing payments, maintaining confidential records, and coordinating with dental staff to optimise patient flow in a busy practice.

Qualifications

• Experience as a Dental Receptionist is preferred.
• Cert III or IV in Dental Assisting is beneficial but not mandatory.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.
• Capability to address patient concerns with professionalism and empathy.

Responsibilities

• Greet patients warmly, check them in and out, and manage appointment scheduling.
• Handle phone calls, emails, and enquiries, providing information about treatments and addressing patient concerns or complaints.
• Process payments, manage billing enquiries, and assist patients with payment plans and verification.
• Maintain patient records accurately, ensuring confidentiality and compliance.
• Keep the reception area tidy and organized, ensuring materials are stocked.
• Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

Skills

Verbal communication

Written communication

Multitasking

Time management

Patient service

Telephone handling

Education

Cert III/IV in Dental Assisting

Job description

Kincumber Dental Care is a welcoming, family-oriented practice providing high-quality general and cosmetic dentistry to our local community. We pride ourselves on creating a comfortable and friendly environment where patients feel cared for and valued.

We are currently searching for an experienced Dental Receptionist to join our team on a full time basis.

In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and enquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing enquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience as a Dental Receptionist is preferred
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy