Senior Dental Receptionist & Patient Experience Lead

Prime Practice; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

4-day working week

Occasional Saturday shifts

Career development

Competitive remuneration

Job summary

Hampton Dental Centre in Melbourne's bayside area is seeking an experienced Senior Dental Receptionist & Patient Experience Coordinator. You will lead front office operations, delivering a warm, professional patient experience while collaborating with the Practice Manager and clinical team to support high standards of care and efficient workflows.

This full-time role offers a four-day work week with occasional Saturday shifts, a supportive team culture, opportunities for career development

Qualifications

• Experience in dental reception or administration, ideally in a senior role.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities and support colleagues.

Responsibilities

• Create a warm, professional patient experience.
• Manage appointments, bookings and patient enquiries.
• Explain treatment plans and financial arrangements.
• Coordinate recalls and follow-ups.
• Maintain accurate records and payments.
• Support reception team and daily workflows.
• Identify opportunities to improve systems and patient experience.
• Contribute to a positive team culture.

Skills

Dental reception experience

Communication skills

Organisation skills

Team collaboration

Tools

Practice management software

Job description

Hampton Dental Centre in Melbourne's bayside area is seeking an experienced Senior Dental Receptionist & Patient Experience Coordinator. You will lead front office operations, delivering a warm, professional patient experience while collaborating with the Practice Manager and clinical team to support high standards of care and efficient workflows.

This full-time role offers a four-day work week with occasional Saturday shifts, a supportive team culture, opportunities for career development