Dental Front Desk Leader & Patient Experience Champion

seek.com.au; Ipswich City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Mentoring and professional development

Career progression within the practice

Team-oriented workplace culture

Performance-based incentives

Job summary

Ipswich City Dental is seeking a Front Desk Coordinator to join our professional, patient-focused team. As the first point of contact, you will lead front desk operations, ensuring a seamless and highly professional patient experience.

The ideal candidate is highly organized, proactive, and thrives in a fast-paced clinical environment, with strong communication, empathy for patients, and comfort handling billing and appointment coordination.

Qualifications

• Dental industry knowledge and treatment coordination experience.
• Professional and confident communication with patients and team.
• Ability to discuss treatment fees and payment options.
• Warm, empathetic patient care and relationship-building.
• Understanding of private health funds and claims.
• Strong organisation and multitasking for busy schedules.
• Proficient with dental practice management software and patient databases.
• Experience coordinating complex appointments.

Responsibilities

• Serve as first point of contact and front desk leader.
• Coordinate administrative tasks and patient care.
• Manage appointment books and scheduling.
• Discuss treatment plans and fees with patients.
• Coordinate billing and payments.
• Maintain patient databases and software.
• Foster a professional, patient-centered experience.

Skills

Dental knowledge

Communication skills

Financial discussions

Empathy

Health fund knowledge

Organisation

Tech systems

Appointment coordination

Tools

Dental practice management software

Job description

Ipswich City Dental is seeking a Front Desk Coordinator to join our professional, patient-focused team. As the first point of contact, you will lead front desk operations, ensuring a seamless and highly professional patient experience.

The ideal candidate is highly organized, proactive, and thrives in a fast-paced clinical environment, with strong communication, empathy for patients, and comfort handling billing and appointment coordination.