Defence Service Delivery Manager (Workforce & Risk)

MSS Security; Victoria; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary with car allowance

Onsite parking

Collaborative team culture

Job summary

MSS Security is seeking a capable professional to join the Defence portfolio. You will provide exceptional customer service to internal stakeholders and build strong relationships while ensuring service delivery aligns with contract requirements.

You will contribute to recruitment pools, oversee performance, support procurement and risk management, and help implement regional improvements and continuity plans within a collaborative, high-achievement team.

Qualifications

• Experience in defence or other industries with complex regulatory frameworks.
• Workforce rostering, labour planning and operational demand forecasting.
• Strong communication skills adaptable to audience.
• Administrative competence including systems, correspondence, time management, document control and reporting.
• People management including coaching/mentoring, performance management and retention.
• Experience drafting standard operating procedures and auditing against them.
• Victoria Security Licence.
• Must be an Australian citizen, eligible for AGSVA clearance/DCAC.
• Cert IV or higher in Leadership/Management or equivalent discipline, or willingness to complete.

Responsibilities

• Workforce management to ensure service delivery complies with contract requirements.
• Support for recruitment to ensure a pool of security-cleared personnel to underpin workforce demands.
• Service delivery monitoring to meet quality and performance requirements.
• Resolve service delivery non-performance, non-compliance and non-conformance issues; develop improvement initiatives.
• Data collation and preparation of contract service delivery reports.
• Support the Regional Manager with Contract Change Proposals.
• Undertake procurement to support service delivery.
• Collate site-specific Risk Registers and identify opportunities to reduce risk.
• Contribute to IMS implementation and regional Business Continuity planning.

Skills

Defence industry experience

Workforce management

Communication skills

Administrative competence

People management

SOP drafting

Victoria Security Licence

Australian citizenship / AGSVA/DCAC

Leadership / mentoring

Education

Cert IV or higher in Leadership/Management or equivalent

Job description

MSS Security is seeking a capable professional to join the Defence portfolio. You will provide exceptional customer service to internal stakeholders and build strong relationships while ensuring service delivery aligns with contract requirements.

You will contribute to recruitment pools, oversee performance, support procurement and risk management, and help implement regional improvements and continuity plans within a collaborative, high-achievement team.