Business Managers - Defence

MSS Security; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

MSS Security in Melbourne is seeking a Security Manager to lead Defence portfolio operations, focusing on delivering excellent service and building strong internal relationships.

You will oversee workforce planning, procurement, reporting, and continuous improvement, while ensuring compliance with Australian standards and client contracts. This role offers stability, development opportunities, and a collaborative culture.

Qualifications

• Experience in defence or similarly regulated sectors.
• Wealth of experience in workforce management, rostering and planning.
• Strong communication skills adaptable to audience.
• Administrative systems, time management and reporting.
• People management including coaching, performance management and retention.
• Experience drafting SOPs and auditing against them.
• Victoria Security Licence; Australian citizenship and AGSVA clearance eligibility.
• Cert IV or higher in Leadership/Management or willingness to complete.

Responsibilities

• Workforce management to ensure service delivery complies with contract requirements.
• Support recruitment to ensure a pool of security-cleared personnel.
• Service delivery monitoring for quality and performance requirements.
• Resolve service delivery non-performance, non-compliance and non-conformance issues with improvement initiatives.
• Data collation and preparation of contract service delivery reports.
• Support the Regional Manager with Contract Change Proposals.
• Undertake procurement to support service delivery.
• Collate site-specific Risk Registers and identify opportunities to reduce risk.
• Contribute to IMS implementation and the regional Business Continuity Plan.

Skills

Defence industry experience

Workforce management

Effective communication

Administrative competence

People management

SOP drafting & auditing

Victoria Security Licence

Australian citizenship & AGSVA

Leadership certification / willingness

Education

Cert IV or higher in Leadership/Management or equivalent

Job description

• Collaborative and supportive team culture

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au

Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role

The position is primarily responsible for the Defence portfolio, in which you will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders.

Duties include but are not limited to:

• Workforce management to ensure service delivery complies with contract requirements
• Support for recruitment to ensure a pool of security-cleared personnel to underpin anticipated workforce demands and surge requirements
• Service delivery monitoring ensuring MSS Security meet quality (compliance and conformance) and performance requirements
• Resolution of service delivery non-performance, non-compliance, and non-conformance issues, including development of service delivery improvement and innovation initiatives
• Data collation and preparation of contract service delivery reports
• Support the Regional Manager with Contract Change Proposals
• Undertake procurement to support service delivery
• Collate site-specific Risk Registers and identify opportunities to reduce risk
• Contribute to the regional IMS implementation, business system improvements, the Business Improvement Plan, and the regional Business Continuity Plan.

Skills & experience

• Experience working within defence or other industries with a similarly complex regulatory framework
• Workforce management including rostering, labour planning and operational demand forecasting
• Strong communication skills with capacity for adaption according to audience.
• Administrative competence including systems, correspondence, time management, document control and reporting.
• People management skills including expectations, coaching / mentoring, performance management, disciplinary matters, succession planning and employee retention.
• Experience drafting standard operating procedures and auditing against such systems.
• Victoria Security Licence
• Must be an Australian citizen, eligible for AGSVA clearance / DCAC.
• Cert IV or higher in Leadership, Management or equivalent discipline, or willingness to complete.

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and are currently developing our first Innovate Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.