Defence Operations & Workforce Manager

MSS Security; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

MSS Security in Melbourne is seeking a Security Manager to lead Defence portfolio operations, focusing on delivering excellent service and building strong internal relationships.

You will oversee workforce planning, procurement, reporting, and continuous improvement, while ensuring compliance with Australian standards and client contracts. This role offers stability, development opportunities, and a collaborative culture.

Qualifications

• Experience in defence or similarly regulated sectors.
• Wealth of experience in workforce management, rostering and planning.
• Strong communication skills adaptable to audience.
• Administrative systems, time management and reporting.
• People management including coaching, performance management and retention.
• Experience drafting SOPs and auditing against them.
• Victoria Security Licence; Australian citizenship and AGSVA clearance eligibility.
• Cert IV or higher in Leadership/Management or willingness to complete.

Responsibilities

• Workforce management to ensure service delivery complies with contract requirements.
• Support recruitment to ensure a pool of security-cleared personnel.
• Service delivery monitoring for quality and performance requirements.
• Resolve service delivery non-performance, non-compliance and non-conformance issues with improvement initiatives.
• Data collation and preparation of contract service delivery reports.
• Support the Regional Manager with Contract Change Proposals.
• Undertake procurement to support service delivery.
• Collate site-specific Risk Registers and identify opportunities to reduce risk.
• Contribute to IMS implementation and the regional Business Continuity Plan.

Skills

Defence industry experience

Workforce management

Effective communication

Administrative competence

People management

SOP drafting & auditing

Victoria Security Licence

Australian citizenship & AGSVA

Leadership certification / willingness

Education

Cert IV or higher in Leadership/Management or equivalent

Job description

MSS Security in Melbourne is seeking a Security Manager to lead Defence portfolio operations, focusing on delivering excellent service and building strong internal relationships.

You will oversee workforce planning, procurement, reporting, and continuous improvement, while ensuring compliance with Australian standards and client contracts. This role offers stability, development opportunities, and a collaborative culture.