Debt Recovery Officer (Part-time)

Pilot Partners; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Wellness activities

Social club

Job summary

Pilot Partners, a leading Brisbane accounting firm, invites applications for a Debt Recovery Officer. You will manage accounts receivable, chase overdue invoices, and work with clients to resolve debts while maintaining professional communications.

Experience in commercial collections, strong numeric and analytical skills, and familiarity with MS Office are essential. This on-site role supports balance between service and accuracy in client accounts.

Qualifications

• Experience in debt collection or accounts receivable within commercial environments.
• Strong communication skills and ability to handle difficult client conversations professionally.
• Attention to detail and ability to interpret aged debtor reports.

Responsibilities

• Manage and maintain the accounts receivable ledger ensuring accuracy and timeliness.
• Monitor aged debtors and prioritise collection activity.
• Contact clients by phone to discuss balances and terms.
• Negotiate payment plans and resolve declined payments.
• Prepare and issue statements and invoices to clients.
• Produce AR and debt recovery reports and highlight issues.

Skills

Debt collection

Accounts receivable

Communication

Attention to detail

Microsoft Office

Education

Certificate IV or Diploma in Accounting

Tools

Practice Management

Document Management Systems

Job description

Pilot Partners is a leading full service mid-tier accounting firm located in OneEagle in Brisbane’s CBD. We pride ourselves on our ability to get the job done and to provide our clients with exceptional service and results.

We have a rare and exciting opportunity for a proactive, reliable and detail-oriented Debt Recovery Officer to join our team.

The Role

As a Debt Recovery Officer, you will be responsible for the timely follow-up and recovery of outstanding invoices, maintaining accurate accounts receivable records, and working proactively with clients to resolve outstanding debts. It is a role where accuracy, sound judgement and a genuine, professional approach to conversations really make a difference.

What you’ll do

• Manage and maintain the accounts receivable ledger, ensuring transactions are recorded accurately and on time


• Monitor aged debtors, prioritise collection activity based on the age and circumstances of outstanding debt


• Contact clients by phone to discuss outstanding balances, payment terms and resolve account queries


• Negotiate payment plans and resolve failed or declined payments


• Prepare and issue statements and invoices to clients


• Prepare regular accounts receivable and debt recovery reports, flagging areas of concern and recommending improvements


• Build strong relationships with internal and external stakeholders


• Escalate collection matters where appropriate, including liaison with external debt collection or legal representatives

What you’ll bring

• Previous experience in debt collection, accounts receivable, debt recovery or a similar finance role — ideally within commercial collections


• A Certificate IV or Diploma in Accounting, Finance or a related discipline is a plus, but not essential


• Proficiency in Microsoft Office Suite, with experience using Practice Management and Document Management Systems


• Excellent communication skills and the ability to manage challenging conversations professionally


• Sharp attention to detail and strong analytical skills, with the ability to interpret aged debtor reports, spot trends and make recommendations


• An understanding of ACCC guidelines


• A proactive, solutions-focused mindset and a collaborative, client-first approach


• Strong problem-solving skills, with the capacity to investigate and resolve account discrepancies and other matters impacting outstanding debts

Why Pilot?

• Supportive and professional team environment


• Work / life balance


• Competitive salary package


• Regular training


• Employee Assistance Program


• Wellness activities including but not limited to onsite yoga, pilates, meditation, massages, run club, and access to on-site flu vaccinations


• Social club with a variety of events, firm-wide End of Financial Year party and Christmas events, monthly birthday morning teas


• Casual Friday every week

You must have full Australian working rights in order for your application to be successful.