DC IT Support Specialist – Fast-Paced Warehouse Tech

Princess Polly E-Boutique; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Princess Polly E-Boutique on the Gold Coast is seeking an ICT Support Officer for our Distribution Centre and broader business. You will be the go-to tech expert, providing hands-on support to end users and maintaining smooth, secure systems in a fast-paced, agile setting.

Reporting to Technology leadership, you will troubleshoot hardware, support SaaS platforms, and help optimize internal tools while staying current with cybersecurity practices and tech trends.

Qualifications

• Experience in ICT support within fast-paced settings such as warehouse/logistics is desirable.
• Strong troubleshooting for Windows and macOS.
• Experience supporting mobile devices (Android and iOS).
• Knowledge of Microsoft 365 and Google Workspace.
• Understanding of cybersecurity best practices.

Responsibilities

• Provide on-the-ground ICT support for the Distribution Centre and wider business operations.
• Troubleshoot IT hardware including scanners, label printers, barcode scanners, and PC stations.
• Support SaaS applications and liaise with third-party vendors to resolve issues.
• Monitor cybersecurity risks and take proactive action to mitigate them.
• Manage network environment – routers, switches, Wi‑Fi, etc., and support internal tools like Polly Portal and Gift Card Management.
• Ensure SOX-compliant user access provisioning and reporting.

Skills

ICT support

Windows/macOS

Mobile devices

Microsoft 365

Google Workspace

Cybersecurity basics

Clear communication

Autonomy

Team player

Job description

Princess Polly E-Boutique on the Gold Coast is seeking an ICT Support Officer for our Distribution Centre and broader business. You will be the go-to tech expert, providing hands-on support to end users and maintaining smooth, secure systems in a fast-paced, agile setting.

Reporting to Technology leadership, you will troubleshoot hardware, support SaaS platforms, and help optimize internal tools while staying current with cybersecurity practices and tech trends.