ICT Support Officer

Princess Polly; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible work

Parental leave program

Employee discount

Renovated office Burleigh Heads

Team activities

Birthday celebrations

Job summary

Princess Polly is seeking an ICT Support Officer to join our busy Head Office on the Gold Coast. You will be the go-to tech expert, providing on-the-ground support for HQ teams, ensuring systems run smoothly and securely, and helping keep our workplace tech cutting edge.

You’ll troubleshoot Windows and macOS, support a multi-vendor SaaS ecosystem, manage network and VPN access, and collaborate with vendors and the Global IT team in a fast-paced, agile environment.

Qualifications

• Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment.
• Confident troubleshooting both Windows and macOS systems.
• Experience providing Level-2 support for a multi-vendor SaaS ecosystem, including direct liaison with third-party technical teams to drive issue resolution.
• Experience supporting mobile devices (Android and iOS).
• Solid knowledge of Microsoft 365 and Google Workspace.
• Understanding of cybersecurity best practices.
• Strong communication skills, able to explain technical concepts clearly and confidently.
• A self-starter who works autonomously and follows through with proactive problem-solving and escalation.
• A team player who thrives in a collaborative, high-energy office environment.

Responsibilities

• Providing on-the-ground tech support for our HQ team and corporate functions.
• Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers.
• Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues.
• Monitoring cybersecurity risks and taking proactive action to mitigate them.
• Managing the office network environment – routers, switches, Wi-Fi, and VPN.
• Ensuring SOX-compliant user access provisioning and reporting.
• Staying up to date with tech trends and bringing innovative support ideas to the table.

Skills

ICT support

Windows

macOS

Level-2 support

SaaS support

Mobile devices

Microsoft 365

Google Workspace

Cybersecurity basics

Clear communication

Autonomy

Team collaboration

Tools

Microsoft 365

Google Workspace

Job description

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

Are you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer, supporting our high-performing Head Office team and wider business.

You’ll be the go-to tech expert at Head Office, supporting end users, ensuring our systems are running smoothly and securely, and helping us keep our workplace tech at the cutting edge. Reporting to the Global IT Director, we’re looking for someone proactive, solutions-focused, and excited to work in an agile environment with innovative tools.

What you’ll dol;

• Providing on-the-ground tech support for our HQ team and corporate functions.
• Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers.
• Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues.
• Monitoring cybersecurity risks and taking proactive action to mitigate them.
• Managing the office network environment – routers, switches, Wi-Fi, and VPN.
• Ensuring SOX-compliant user access provisioning and reporting.
• Staying up to date with tech trends and bringing innovative support ideas to the table.

Skills and Experience we’re looking for;

• Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment.
• Confident troubleshooting both Windows and macOS systems.
• Experience providing Level-2 support for a multi-vendor SaaS ecosystem, including direct liaison with third-party technical teams to drive issue resolution.
• Experience supporting mobile devices (Android and iOS).
• Solid knowledge of Microsoft 365 and Google Workspace.
• Understanding of cybersecurity best practices.
• Strong communication skills, able to explain technical concepts clearly and confidently.
• A self-starter who works autonomously and follows through with proactive problem-solving and escalation.
• A team player who thrives in a collaborative, high-energy office environment.

We recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity.

• Competitive salary package.
• Flexible working arrangements.
• Access to a best in class parental leave and family planning program.
• Exceptional employee discount program.
• A stunning newly renovated office in beautiful Burleigh Heads;
• Work as part of a team of dedicated individuals focused on doing their best each day.
• Staff social activities.
• Monthly birthday celebrations.

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We’re committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers