ICT Support Officer (Distribution Centre)

Princess Polly; Gold Coast City; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Princess Polly is seeking an ICT Support Officer to join our Distribution Centre team in Australia. You will be the go-to tech expert, providing hands-on support to the DC and broader business, ensuring systems run smoothly and securely.

You will troubleshoot hardware like scanners and printers, support SaaS apps, and liaise with vendors to resolve issues. This role requires proactive, autonomous work in a fast-paced, agile environment.

Qualifications

• Strong ICT support experience in fast-paced environments.
• Experience in agile working methods and cross-functional teams.
• Exposure to warehouse or logistics operations is a plus.
• Proficient in troubleshooting Windows and macOS devices.

Responsabilités

• Provide on-the-ground ICT support for the DC and wider business.
• Troubleshoot hardware like scanners, printers, barcode scanners, and PCs.
• Support SaaS applications and coordinate with vendors to resolve issues.
• Monitor cybersecurity risks and take proactive mitigation actions.
• Manage network environment (routers, switches, Wi‑Fi) and internal tools.

Connaissances

ICT support experience

Agile environment

Warehouse/logistics familiarity

Troubleshooting

Communication skills

Outils

Microsoft 365

Google Workspace

Polly Portal

Gift Card Management

Description du poste

ICT Support Officer (Distribution Centre)

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

Are you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer supporting our high-performing Distribution Centre and wider business.

You’ll act as the go to tech expert, supporting end users and ensuring our systems are running smoothly and securely. Reporting to the Director of Technology, we want someone who is proactive, solutions-focused, and loves working in an agile environment with cutting edge technologies.

What you'll doing

• Providing on-the-ground tech support for our DC team and wider business operations.
• Troubleshooting IT hardware including scanners, label printers, barcode scanners, and PC stations.
• Supporting our SaaS applications and liaising with third-party vendors to resolve system issues.
• Monitoring cybersecurity risks and taking proactive action to mitigate them.
• Managing the network environment - routers, switches, Wi-Fi, and more.
  Supporting custom internal tools and systems such as Polly Portal and Gift Card Management.
• Ensuring SOX-compliant user access provisioning and reporting.
• Staying up to date with tech trends and bringing innovative support ideas to the table.

Key skills and experience we're looking for

• Strong experience in ICT support, ideally in a fast-paced agile environment, warehouse or logistics environment would be highly desirable.
• Confident troubleshooting both Windows and macOS systems.
• Experience supporting mobile devices (Android and iOS).
• Solid knowledge of Microsoft 365 and Google Workspace.
• Understanding of cybersecurity best practices.
• Strong communication skills to explain technical concepts clearly.
• Self-starter who works autonomously and is proactive with follow-up and escalation.
• Team player who thrives in a collaborative and high-energy environment.

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers