Data & Digital Specialist: Tessitura & CRM (Hybrid)

Biennale of Sydney; The Rocks; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Staff events

Complimentary Biennale tickets

Salary packaging

Job summary

Biennale of Sydney is seeking a Data and Digital Specialist to oversee the organisation’s audience data systems, ticketing infrastructure, and digital communications platforms for the 26th Biennale (2028) and ongoing activity.

You will administer Tessitura, manage Wordfly and CMS integrations, and provide reporting and insights to support audience engagement and acquittals. The role blends technical leadership with cross‑department collaboration in a dynamic festival environment.

Qualifications

• Experience administering CRM/database systems, preferably Tessitura.
• Experience managing ticketing/registration or audience systems.
• Experience managing digital communications platforms, e.g., Wordfly.
• Experience website integration and CMS work, including Google Analytics.
• Strong analytical, reporting and data management capabilities.
• Proficiency in Microsoft Office and database reporting tools.
• Excellent written and verbal communication.
• Strong organisational skills and ability to manage multiple priorities.
• Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

• Lead Tessitura program builds and ticketing system implementation with staff.
• Oversee CRM, ticketing, and audience data management across platforms.
• Support reporting, insights, and acquittal requirements for programs and events.
• Provide training and ongoing systems support across departments.
• Collaborate with stakeholders to ensure accurate visitor data and communications.

Skills

CRM administration

Ticketing management

Digital communications

CMS integration

Audience analytics

Tools

Tessitura

Wordfly

Xero

Windcave

Job description

Biennale of Sydney is seeking a Data and Digital Specialist to oversee the organisation’s audience data systems, ticketing infrastructure, and digital communications platforms for the 26th Biennale (2028) and ongoing activity.

You will administer Tessitura, manage Wordfly and CMS integrations, and provide reporting and insights to support audience engagement and acquittals. The role blends technical leadership with cross‑department collaboration in a dynamic festival environment.