Ticketing Officer

Bundanon; Illaroo; On-site; AUD 38,000 - 46,000; Part time

Job summary

Bundanon in NSW is seeking a part-time Ticketing Officer to manage event ticketing, reporting, and admin tasks. You will build and maintain events in the ticketing platform, monitor transactions, and prepare KPI reports to support visitor experiences.

The role requires CRM/ticketing expertise, strong customer service, and the ability to work evenings or weekends as needed. Familiarity with Tessitura/ Momentus is desirable.

Qualifications

• Experience operating CRM, ticketing and booking systems.
• Strong communication and relationship-building with diverse people.
• Ability to adapt quickly and meet deadlines.
• Capable of working evenings and weekends when required.
• Excellent accuracy in record keeping and data entry.
• Proven customer service for inquiries via phone and email.

Responsibilities

• Build and manage events on the ticketing platform with accuracy.
• Provide cross-organisational support for ticketing systems.
• Monitor ticket transactions and suggest system updates.
• Produce KPI reports and visitation data for monthly reviews.
• Process ticket requests, refunds, and admissions with care.
• Maintain naming protocols across systems (CRM, ticketing, CMS).
• Offer admin support including emails, invoicing and data entry.
• Support evenings and weekends for events as required.

Skills

CRM experience

Ticketing systems

Interpersonal skills

Time management

Independent work

Record keeping

Customer service

Tools

Tessitura

Momentus

Job description

KEY DETAILS

• Part-Time, 3 days a week (22.8 hours/week)
• Reports to - Visitor Services Manager
• Award & Classification: Clerks- Private Sector Award 2020, Level 3
• Annualised Salary - $70,000 per annum + 12% ($78,400 incl super), pro rata to $42,000 + super ($47,040 incl super) for 3 days per week.

About Bundanon

Bundanon is an art museum embedded in a 1,000 hectare landscape, in the Shoalhaven region of NSW. The organisation’s mission is to operate the Bundanon properties as a centre for creative arts and education, to support the development of arts practice across all disciplines and to enable public access to the arts and to the landscape. Bundanon’s vision is to promote creativity and learning based in a unique cultural and natural landscape.

About The Role

The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.

What You Will Do…

Ticketing Support

• Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
• Provide support across the organisation to maintain the event ticketing platform.
• Monitor ticket transactions and suggest updates as needed in the system.
• Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
• Create process flowcharts and instruction sheets as needed for other ticketing users.
• Maintain current and good knowledge of exhibitions, events and the varied programs.
• Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
• Manage complimentary, staff and VIP ticket requests and lists.
• Process ticket refunds as approved by management.
• Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
• Maintain good knowledge of sector ticket pricing and policies.

Reporting

• Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
• Prepare visitation data for monthly and periodic reports.
• Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
• Send and collate visitor surveys and responses.

System Support

• Support the site wide event management system and calendar for venues and accommodation.
• In collaboration with relevant internal stakeholders establish and maintain naming protocols across site wide systems including but not limited to event management system, ticketing platform, internal record keeping, CRM etc.
• Attend weekly WIP meetings and support the delivery as needed.

Admin Duties

• General administration tasks
• Event support including evenings and weekends as required.
• Financial processes including credit card requisitions, purchase orders and invoice requests.
• Membership administration including processing new applications, renewals etc.
• Data and CRM entry and maintenance
• Monitor and manage the admin and stay email inboxes, responding to enquiries and referring on to other areas of the organisation as required.
• Send out pre and post event communications with approved content for the Engagement team.
• Prepare weekly activity schedule and attend and contribute to weekly cross departmental meetings.

SELECTION CRITERIA

Essential

• Experience in the operation of CRM, ticketing and booking systems.
• Exceptional interpersonal skills and demonstrated ability to communicate and develop relationships with a diverse range of people.
• Ability to quickly retain and act on new information, adapt quickly to changing circumstances and adopt an effective course of action.
• Ability to manage time and prioritise workloads in order to meet deadlines.
• Operate effectively both independently and as a member of a team, demonstrating sound judgment and initiative.
• Having a systematic approach and accurate in record keeping and all tasks associated with ticketing.
• Proven ability to provide high-quality customer service, handling enquiries by phone and email, and managing membership administration.

DESIRABLE

• Previous experience with CRM/ ticketing system (preferably Tessitura and/or Momentus), or other previous ticketing experience, preferably within an arts environment.
• Experience in configuring CRM systems and workflow to support ticketing and administrative functions.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don’t fit all the criteria but believe this role is for you, we would very much like to hear from you.

Requirements

All Bundanon employees are required to obtain:

• Current Working with Children Check.
• National Police Check.
• A current driver's license.

Enquiries Should Be Directed To

Yashaan Aspi Cawasji

Human Resources Officer

[e-mail]