Senior Ticketing & CRM Leader (Tessitura)

Powerhouse; Sydney; On-site; AUD 129,464 - 142,666; Full time

Job summary

A renowned cultural institution in Sydney is seeking a Senior Ticketing Manager to enhance customer engagement and manage the ticketing platform. The role involves leading a team to optimize the customer journey and ensuring high-quality visitor interactions while committed to accessibility and inclusion. Ideal candidates will have experience in customer management and stakeholder engagement. This is a full-time, temporary position.

Qualifications

• Experience in customer service and management roles.
• Proven ability to improve customer engagement and satisfaction.
• Strong leadership and team management skills.

Responsibilities

• Lead the team in enhancing the customer journey.
• Optimize ticketing and CRM platforms.
• Deliver high-quality customer communications.

Skills

Customer relationship management

Stakeholder management

Team leadership

Enhancing customer journey

Box office operations

Tools

Tessitura

Job description

A renowned cultural institution in Sydney is seeking a Senior Ticketing Manager to enhance customer engagement and manage the ticketing platform. The role involves leading a team to optimize the customer journey and ensuring high-quality visitor interactions while committed to accessibility and inclusion. Ideal candidates will have experience in customer management and stakeholder engagement. This is a full-time, temporary position.