Data and Digital Specialist

Biennale of Sydney; The Rocks; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Staff events

Complimentary Biennale tickets

Salary packaging

Job summary

Biennale of Sydney is seeking a Data and Digital Specialist to oversee the organisation’s audience data systems, ticketing infrastructure, and digital communications platforms for the 26th Biennale (2028) and ongoing activity.

You will administer Tessitura, manage Wordfly and CMS integrations, and provide reporting and insights to support audience engagement and acquittals. The role blends technical leadership with cross‑department collaboration in a dynamic festival environment.

Qualifications

• Experience administering CRM/database systems, preferably Tessitura.
• Experience managing ticketing/registration or audience systems.
• Experience managing digital communications platforms, e.g., Wordfly.
• Experience website integration and CMS work, including Google Analytics.
• Strong analytical, reporting and data management capabilities.
• Proficiency in Microsoft Office and database reporting tools.
• Excellent written and verbal communication.
• Strong organisational skills and ability to manage multiple priorities.
• Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

• Lead Tessitura program builds and ticketing system implementation with staff.
• Oversee CRM, ticketing, and audience data management across platforms.
• Support reporting, insights, and acquittal requirements for programs and events.
• Provide training and ongoing systems support across departments.
• Collaborate with stakeholders to ensure accurate visitor data and communications.

Skills

CRM administration

Ticketing management

Digital communications

CMS integration

Audience analytics

Tools

Tessitura

Wordfly

Xero

Windcave

Job description

About the Role

The Biennale of Sydney is seeking an experienced and detail-oriented Data and Digital Specialist to lead the organisation’s audience data system, ticketing infrastructure, digital communications platforms, and reporting functions in support of the 26th Biennale of Sydney (2028) and ongoing organisational activity.

The Data and Digital Specialist is responsible for the administration, optimisation and day-to-day management of the Biennale’s Customer Relationship Management (CRM) platform, Tessitura, and associated digital platforms including Wordfly, the Biennale website, and other audience-facing systems as required, as well as the efficient integration of platforms including Xero and Windcave. The role leads the implementation and maintenance of event builds, invitations, and visitation reporting within Tessitura and supports organisational reporting, audience insights and acquittal requirements.

Working collaboratively across all departments, the Data and Digital Specialist provides systems support, reporting and training to ensure accurate audience data, effective digital communications, and high-quality visitor information and experiences. The position will lead Tessitura program builds and ticketing system implementation in collaboration with Ticketing Coordinators and other staff as required.

The successful candidate will be highly organised, analytical and solutions-focused, with strong technical skills and the ability to work effectively across multiple projects and stakeholders in a dynamic festival environment.

The successful candidate will be part of a highly motivated team of specialist staff; delivering one of the world’s leading contemporary visual arts events.

Selection Criteria

Essential

• Demonstrated experience administering CRM and database systems, preferably Tessitura.
• Experience managing ticketing, registration or audience management systems.
• Experience managing digital communications platforms, preferably Wordfly or similar email marketing systems.
• Experience managing website integration and working with content management systems (CMS) including supporting Google Analytics implementation.
• Analytical, reporting, and data management skills, including the ability to produce accurate reports and audience insights.
• Excellent computer literacy, including Microsoft Office Suite and database reporting tools.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail and the ability to manage multiple competing priorities.
• Demonstrated ability to work collaboratively across teams and support a broad range of stakeholders.
• Ability to exercise discretion and maintain confidentiality when handling sensitive information.
• Right to work in Australia.

Desirable Criteria

• Experience working with Wordfly and Tessitura integrations.
• Experience managing audience surveys and evaluation programs.
• Experience preparing reports for government agencies, funding bodies and organisational acquittals.
• Experience working in the arts, cultural, not-for-profit or festival sectors.
• Understanding of ticketing operations and visitor services.
• An interest in, and commitment to, the work of the Biennale of Sydney and its organisational values.

About The Biennale

The Biennale of Sydney acknowledges the Traditional Owners of Country, in particular the Gadigal people on whose land the Biennale of Sydney is located. We recognise their continuing connection to land, waters and culture and pay our respect to Elders, past, present and emerging.

The Biennale of Sydney is one of the leading international contemporary art events. It plays an indispensable role in Australia’s engagement with the world, and a meaningful role in the life of the nation. The Biennale presents the most dynamic contemporary art from around the globe in venues across Sydney with exhibitions that ignite and surprise people, sparking dialogue, cultivating connections and inspiring action through meaningful, shared arts experiences. The Biennale of Sydney amplifies the voices of artists and tell the stories of our global communities, as they drive momentum for lasting cultural change.

Established in 1973, it is the third oldest biennial in the world after Venice and São Paulo and the largest exhibition of its kind in Australia. The Biennale of Sydney has commissioned and presented exceptional works of art by more than 1,900 national and international artists from more than 100 countries.

Benefits at the Biennale of Sydney

Alongside meaningful work, we offer a range of benefits designed to support your wellbeing, professional growth and work-life balance, such as:

• End-of-year paid office closure. Take a well-earned break over the festive period without using your annual leave.
• Hybrid working that actually works. When not in festival delivery phase, two company-wide office days (Tuesday and Thursday), one team day agreed with your manager, and the rest of the week you can work from wherever you're most productive, except during the festival delivery phase, where you may be required to work your contracted hours on-site on weekends and evenings.
• Meaningful work. Help create free, world-class contemporary art experiences that inspire hundreds of thousands of visitors.
• An incredible international network. Build relationships with leading artists, curators, cultural organisations and creative partners from around the world.
• Professional development. We invest in your growth through learning opportunities, mentoring, industry events and staff development initiatives.
• Access to art and culture. Enjoy complimentary tickets to Biennale events and exclusive opportunities through our network of cultural partners.
• Salary packaging. Maximise your take-home pay through not-for-profit salary packaging.
• A genuinely supportive team. Join a collaborative workplace where your ideas are valued and you'll be supported to do your best work.
• Be part of something extraordinary. Join the team behind one of the world's leading contemporary art events.

Visit our website for more information: https://www.biennaleofsydney.art/team/#join-the-team