Logistics Customer Support Specialist

DHL Supply Chain; Australia; On-site; Confidential; Full time

Job summary

DHL Supply Chain Australia is seeking a Customer Service Representative to support warehouse operations through phone and email inquiries. You will handle customer queries, assist with escalations, and contribute to daily KPI reporting.

In a fast-paced environment you will collaborate with a committed team, manage service relationships, and uphold quality and service standards using Microsoft Office tools.

Qualifications

• Experience in customer service via phone and email.
• Strong customer service skills.
• Proven ability to resolve escalations.
• Excellent knowledge of Microsoft Office applications.

Responsibilities

• Customer support via phone and email.
• Actioning customer queries.
• Daily/Weekly/Monthly KPI reporting.
• Manage service relationships.
• Ensuring quality & service standards are met.
• General Administration duties.

Skills

Customer service

Phone & email

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

DHL Supply Chain Australia is seeking a Customer Service Representative to support warehouse operations through phone and email inquiries. You will handle customer queries, assist with escalations, and contribute to daily KPI reporting.

In a fast-paced environment you will collaborate with a committed team, manage service relationships, and uphold quality and service standards using Microsoft Office tools.