Customer Service & Orders Specialist (12-Month Contract)

Mccormick Foods; Australia; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible schedules

Paid parental leave

Wellness programs

Charity engagement

Recognition program

Novated lease options

Job summary

McCormick Foods Australia is seeking a Customer Service Officer on a 12-month fixed-term contract. The role is full-time, Monday to Friday, 8:00 am–4:00 pm, based in Australia. You will process customer orders, collaborate with Demand and Warehouse teams and manage returns and enquiries.

The successful candidate will handle customer communications via phone, email and social platforms, build stakeholder relationships, and use SAP, Word, Excel and Outlook to deliver excellent service.

Qualifications

• Excellent communication both verbally and in writing.
• Ability to prioritise own workload.
• Able to work with customers across all levels of business.
• Familiar with Microsoft Word, Excel & Outlook; SAP experience preferred.

Responsibilities

• Process Customer Orders received via various platforms.
• Coordinate with Demand and Warehouse teams to ensure stock availability.
• Investigate and process customer returns, credits and changes.
• Respond to customer enquiries via phone, email and social media.
• Build and maintain relationships with internal and external stakeholders.

Skills

Excellent communication

Prioritisation

Customer engagement

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

McCormick Foods Australia is seeking a Customer Service Officer on a 12-month fixed-term contract. The role is full-time, Monday to Friday, 8:00 am–4:00 pm, based in Australia. You will process customer orders, collaborate with Demand and Warehouse teams and manage returns and enquiries.

The successful candidate will handle customer communications via phone, email and social platforms, build stakeholder relationships, and use SAP, Word, Excel and Outlook to deliver excellent service.