Customer Support Specialist — Weekdays, Call Centre

Nisbets Australia; Campbelltown; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

No evenings or weekend work

Staff discount on products

Employee Assistance Program

Retail discounts

Job summary

Nisbets Australia is seeking a Customer Support Specialist for our Call Centre in Campbelltown. The role is full-time, 37.5 hours per week, Monday to Friday, reporting to the Team Leader, and focused on delivering high-quality service aligned with performance standards.

You will handle inbound calls, process orders, answer queries, manage delivery inquiries, and uphold call KPIs while embodying Nisbets values. Strong communication, numeracy, literacy, and Microsoft Office skills are essential.

Responsibilities

• Handle inbound customer calls and process customer orders accurately and efficiently
• Investigate delivery inquiries
• Respond to customer queries
• Maintain call KPIs within defined Call Centre standards
• Achieve individual objectives as directed
• Knowledge of Nisbets products and services
• Undertake additional customer/Call Centre tasks as directed by the Team Leader
• Champion the Core Nisbets Values

Job description

Nisbets Australia is seeking a Customer Support Specialist for our Call Centre in Campbelltown. The role is full-time, 37.5 hours per week, Monday to Friday, reporting to the Team Leader, and focused on delivering high-quality service aligned with performance standards.

You will handle inbound calls, process orders, answer queries, manage delivery inquiries, and uphold call KPIs while embodying Nisbets values. Strong communication, numeracy, literacy, and Microsoft Office skills are essential.