Customer Support Specialist - Inbound Tech & Accounts

Aussie-Broadband; Traralgon; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

Flexible working arrangements

Training and development

Job summary

Aussie Broadband is hiring a Residential Call Centre Advisor in Traralgon. You will handle inbound calls, perform basic troubleshooting, and assist with account questions and service inquiries. Training is provided to support your development and career progression.

Join a team that values customer care, collaboration, and privacy. The role offers friendly benefits and ongoing learning opportunities within a growing telco.

Qualifications

• Experience in customer service or call centre environments.
• Clear and friendly communication with customers.
• Comfort with basic data entry and MS tools.

Responsibilities

• Handle inbound calls from residential customers.
• Perform basic troubleshooting and fault finding.
• Assist with account questions and service inquiries.
• Deliver high-quality experiences and solve problems.
• Escalate issues per privacy and support processes.

Skills

Customer service

Call centre experience

Communication

Data entry

Problem solving

Tools

IT literacy

Job description

Aussie Broadband is hiring a Residential Call Centre Advisor in Traralgon. You will handle inbound calls, perform basic troubleshooting, and assist with account questions and service inquiries. Training is provided to support your development and career progression.

Join a team that values customer care, collaboration, and privacy. The role offers friendly benefits and ongoing learning opportunities within a growing telco.