Telco Customer Experience Specialist

Aussie Broadband; Traralgon; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and更多

Monthly rewards and recognition

Internal training and career growth

Yearly Aussie merch allowance

Job summary

Aussie Broadband is seeking a customer-focused specialist to provide first-class support to residential customers. You will handle inbound calls, troubleshoot issues, and help with account and technical inquiries while delivering the best possible service.

The role is call-centre based with shifts across an 8‑hour window; training is provided, and you’ll be part of a team that values inclusion, privacy, and excellent customer care. Potential for growth within the company.

Qualifications

• Interest in learning about the telco industry (experience helpful but not essential).
• Genuine curiosity about IT and technology.
• Background in accounts or customer service.
• Confident computer skills and comfort with basic data entry.
• Warm, clear communication with a collaborative, empathetic approach.

Responsibilities

• Take inbound calls and provide basic troubleshooting to residential customers.
• Assist customers with account and technical enquiries across multiple channels.
• Manage calls with care and attention, escalating when needed.
• Follow privacy guidelines and internal help desk processes.

Skills

Customer service

Inbound call handling

Communication

Problem solving

Basic data entry

IT curiosity

Job description

Aussie Broadband is seeking a customer-focused specialist to provide first-class support to residential customers. You will handle inbound calls, troubleshoot issues, and help with account and technical inquiries while delivering the best possible service.

The role is call-centre based with shifts across an 8‑hour window; training is provided, and you’ll be part of a team that values inclusion, privacy, and excellent customer care. Potential for growth within the company.