Telco Customer Support Specialist – Growth Path

Aussie-Broadband; Western Australia; On-site; AUD 50,000 - 64,000; Full time

Benefits offered by this job

26 weeks paid parental leave for all

Discounted internet

20% off mobile services

Flexible working arrangements

Employee Assistance Program (EAP)

Job summary

Aussie Broadband in Australia is seeking a motivated customer service advocate to join our call centre. You will handle inbound calls, perform basic troubleshooting, and resolve issues to deliver outstanding experiences. Training provided and opportunities to progress your career.

The role runs on a rotating roster from 8am to midnight, 37.5 hours per week, with shifts across weekends and public holidays. You’ll use clear communication, empathy, and good data entry skills to assist residential

Qualifications

• Experience handling customer inquiries via phone or chat.
• Comfort with data entry and basic IT tasks.
• Interest in telco industry and willingness to learn.

Responsibilities

• Handle inbound calls during shifts 8am–12am on a rotational roster.
• Assist customers with account and technical inquiries across channels.
• Follow help desk processes and privacy guidelines.

Skills

Customer service

Communication

Problem solving

Job description

Aussie Broadband in Australia is seeking a motivated customer service advocate to join our call centre. You will handle inbound calls, perform basic troubleshooting, and resolve issues to deliver outstanding experiences. Training provided and opportunities to progress your career.

The role runs on a rotating roster from 8am to midnight, 37.5 hours per week, with shifts across weekends and public holidays. You’ll use clear communication, empathy, and good data entry skills to assist residential