Customer Service Consultant

Aussie Broadband; Traralgon; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and更多

Monthly rewards and recognition

Internal training and career growth

Yearly Aussie merch allowance

Job summary

Aussie Broadband is seeking a customer-focused specialist to provide first-class support to residential customers. You will handle inbound calls, troubleshoot issues, and help with account and technical inquiries while delivering the best possible service.

The role is call-centre based with shifts across an 8‑hour window; training is provided, and you’ll be part of a team that values inclusion, privacy, and excellent customer care. Potential for growth within the company.

Qualifications

• Interest in learning about the telco industry (experience helpful but not essential).
• Genuine curiosity about IT and technology.
• Background in accounts or customer service.
• Confident computer skills and comfort with basic data entry.
• Warm, clear communication with a collaborative, empathetic approach.

Responsibilities

• Take inbound calls and provide basic troubleshooting to residential customers.
• Assist customers with account and technical enquiries across multiple channels.
• Manage calls with care and attention, escalating when needed.
• Follow privacy guidelines and internal help desk processes.

Skills

Customer service

Inbound call handling

Communication

Problem solving

Basic data entry

IT curiosity

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun.

About The Role

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career. This is a call-centre based role – you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

What You'll Do

In this role, you will work 8‑hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays. All team members are required to commit to up 37.5 hours per week.

• An interest in learning about the telco industry (experience is helpful but not essential)
• A genuine curiosity about IT and technology
• A background in accounts or customer service
• Confident computer skills and comfort with basic data entry
• Warm, clear communication with a collaborative, empathetic approach

What You'll Bring

• Creating positive customer experiences while meeting service standards
• Supporting customers with account and technical enquiries across multiple channels
• Managing calls with care and attention
• Gently troubleshooting non-service-related issues
• Navigating challenging conversations professionally and escalating when needed
• Following supportive help desk processes, account procedures, and privacy guidelines

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Ready to Join?

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to [e-mail]