Residential Activations Specialist: Deliver Smooth Go-Lives

Aussie Broadband Limited; Traralgon; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

26 weeks parental leave

Internet discount

Mobile discount

Flexible working arrangements

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Aussie Broadband Limited in Victoria, Australia, is seeking a Residential Activations Consultant to manage service activations from enquiry to go-live. You will handle activation-related calls, manage fallout cases, and coordinate with internal teams to keep customers informed.

The role requires strong attention to detail, excellent communication, and the ability to juggle multiple tasks while delivering a high-quality customer experience. Join us as we grow Australia's 4th largest telco.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Ability to manage complex or unclear scenarios with confidence.
• Proven problem-solving capability and sound judgement.
• Strong organisational skills and attention to detail.
• Experience in Customer Service, Service Delivery, or Activations preferred.
• Experience handling escalations or complex customer cases is desirable.
• Familiarity with activation, provisioning, or service-based workflows is an advantage.

Responsibilities

• Manage inbound activation-related customer enquiries.
• Own activation fallout cases end-to-end, ensuring timely resolution.
• Proactively identify and resolve issues impacting activations.
• Clearly communicate timelines, next steps, and outcomes to customers.
• Liaise with internal teams to progress and resolve activation issues.
• Maintain accurate case notes and documentation.
• Escalate issues appropriately when required, following defined processes.
• Contribute to improved activation efficiency and reduced rework.
• Support a consistent, confident, and professional customer experience.

Skills

Customer service

Communication skills

Problem-solving

Organisational skills

Prioritisation

Job description

Aussie Broadband Limited in Victoria, Australia, is seeking a Residential Activations Consultant to manage service activations from enquiry to go-live. You will handle activation-related calls, manage fallout cases, and coordinate with internal teams to keep customers informed.

The role requires strong attention to detail, excellent communication, and the ability to juggle multiple tasks while delivering a high-quality customer experience. Join us as we grow Australia's 4th largest telco.