Customer Service Consultant

Aussie-Broadband; Traralgon; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

Flexible working arrangements

Training and development

Job summary

Aussie Broadband is hiring a Residential Call Centre Advisor in Traralgon. You will handle inbound calls, perform basic troubleshooting, and assist with account questions and service inquiries. Training is provided to support your development and career progression.

Join a team that values customer care, collaboration, and privacy. The role offers friendly benefits and ongoing learning opportunities within a growing telco.

Qualifications

• Experience in customer service or call centre environments.
• Clear and friendly communication with customers.
• Comfort with basic data entry and MS tools.

Responsibilities

• Handle inbound calls from residential customers.
• Perform basic troubleshooting and fault finding.
• Assist with account questions and service inquiries.
• Deliver high-quality experiences and solve problems.
• Escalate issues per privacy and support processes.

Skills

Customer service

Call centre experience

Communication

Data entry

Problem solving

Tools

IT literacy

Job description

About UsAt Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine .Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Our culture is built on five values that guide everything we do:Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funAbout the RoleIn this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career.This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.What You'll DoIn this role, you will work 8 ‑ hour shifts in our call centre on a rotational roster between 8am and 12am , Monday to Sunday, including public holidays.All team members are required to commit to 37.5 hours per week (full ‑ time equivalent) .An interest in learning about the telco industry (experience is helpful but not essential)A genuine curiosity about IT and technologyA background in accounts or customer serviceConfident computer skills and comfort with basic data entryWarm, clear communication with a collaborative, empathetic approachWhat You'll BringCreating positive customer experiences while meeting service standardsSupporting customers with account and technical enquiries across multiple channelsManaging calls with care and attentionGently troubleshooting non ‑ service ‑ related issuesNavigating challenging conversations professionally and escalating when neededFollowing supportive help desk processes, account procedures, and privacy guidelinesWhy Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of \"Be good to people.\"We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceReady to Join?Hit the apply button to submit your application and our team will be in touch!Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.For questions, reach out to [e-mail] . Just note that all applications must be submitted via the job link.