Customer Support & Scheduling Administrator (Full-time & Casual)

Total Metering Services; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Casual employment option

Job summary

Total Metering Services (TMS) is seeking a Customer Support & Scheduling Administrator to join our call centre in a fast-paced, non-sales role. You will coordinate appointments, communicate with customers and technicians, and ensure field operations run smoothly.

The role is available as Full-time and Casual, requiring reliability, strong organizational skills, and the ability to handle high volumes across multiple systems while maintaining accuracy and customer focus.

Qualifications

• Experience in a busy call centre or customer operations environment.
• Calm, confident and professional phone manner.
• Strong communication and organisational skills.
• Ability to work across multiple systems simultaneously with accuracy.
• Excellent attention to detail and accountability.
• Willingness to complete a National Police Check.
• Australian citizenship or permanent residency.

Responsibilities

• Handle inbound and outbound calls to confirm and manage appointments.
• Communicate clearly with customers, technicians and internal teams.
• Manage work across multiple systems with accuracy and attention to detail.
• Respond to emails, system updates and scheduling changes in real time.
• Update systems and maintain accurate records.
• Work in a high-volume, time-critical environment.
• Support the team with changing priorities and operational needs.

Skills

Call centre experience

Customer service

Scheduling

Multitasking across systems

Attention to detail

Tools

CRM systems

Scheduling software

Email management

Job description

Customer Support & Scheduling Administrator (Full-time & Casual)

At Total Metering Services (TMS), our call centre plays an important role in keeping our large-scale field operations running smoothly.

We are looking for an experienced Full-time and Casual Call Centre Professionals to join our team. This is a fast-paced role suited to someone who is confident handling high call volumes, working across multiple systems and communicating with customers, technicians and internal teams.

This is not a sales role. It is focused on coordination, accuracy, communication and providing reliable support to our field operations.

Key responsibilities

• Handling inbound and outbound calls to confirm and manage appointments
• Communicating clearly and professionally with customers, technicians and internal teams
• Managing work across multiple systems while maintaining accuracy and attention to detail
• Responding to emails, system updates and scheduling changes in real time
• Updating systems and maintaining accurate records
• Working effectively in a high-volume, time-critical environment
• Supporting the team with changing priorities and operational requirements

About you

We are looking for someone who has:

• Previous experience in a busy call centre, customer service or customer operations environment
• A calm, confident and professional phone manner
• Strong communication and organisational skills
• The ability to work across multiple systems and platforms simultaneously
• Excellent attention to detail and accuracy
• A team-first mindset and strong sense of accountability
• The ability to adapt to changing priorities and operational needs
• Willingness to complete a National Police Check
• Australian citizenship or permanent residency

Benefits

• The Casual employment is a great opportunity to the applicant who is able to work up to 38 hours per week, subject to operational requirements.
• Comprehensive onboarding and system training
• A supportive and well-structured workplace
• Clear processes and expectations
• A team culture that values reliability, effort and results

About us

Total Metering Services (TMS) supports large-scale metering and field operations across Australia.

Our call centre is an essential part of our operations, helping coordinate appointments, communicate with customers and technicians, and ensure our field teams can operate efficiently and effectively.

If you are an experienced call centre professional who is flexible, reliable and comfortable working in a fast-paced environment, we would love to hear from you.