Inbound Customer Service Agent

The Message Centre; City of Melbourne; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Casual shifts

Job summary

The Message Centre (TMC) in Melbourne is seeking a Customer Service Specialist for multiple casual shifts. You will join our contact centre team, primarily handling inbound and outbound calls and moving toward email, web form, SMS, webchat, and CRM work as needed.

We are a family-run, Australian-owned business with a 24/7 operations model, offering a supportive environment, diverse clients, and opportunities for career progression within our expanding team.

Qualifications

• Excellent communication skills, including listening, verbal and written.
• Reliable, self-motivated and a team player.
• Highly organised with strong attention to detail.
• Proven ability to produce accurate written information.
• Customer service experience in inbound/outbound roles preferred but not essential.

Responsibilities

• Handle calls (and other contact media) efficiently and within allocated shift patterns.
• Log details on every call, email or communication to ensure accuracy.
• Ensure the customer experience meets our and our clients’ standards.
• Follow instructions and communicate well with team members and management.
• Assist in other areas of the business when required.

Skills

Communication skills

Reliability & teamwork

Organization & detail

Written communication

Customer service experience

Job description

TMC has a long and proud history (since 1974!) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from trades people to small and large business, corporations or government agencies across almost every industry you can imagine.

Our pitch - TMC is the business support partner with the right people and technology to make all the difference. We supercharge business operations, and we make it easy!

Our technology (the tools you will use) is unique and very simple to use to help you provide a great customer experience, regardless of the client you are representing.

Being 24/7, we have the flexibility to help you balance your work and home priorities.

About the role

You will be working as part of our contact centre team.

You will be mostly handling calls, however this can progress to handling other contacts such as email, web form, SMS, webchat as well as working within CRM and ticketing systems.

Just like our clients, our team is diverse, so you will fit in perfectly!

As a family-run business we offer a supportive environment. Your work will be varied and you have the opportunity for career progression in our expanding team.

Duties & responsibilities

Handle calls (and other contact media) efficiently and within allocated shift patterns

Log details on every call, email or communication received to ensure accurate information is provided to our clients.

Ensure the customer experience meets our and our clients’ standards.

Follow instructions and communicate well with team members and management.

Assist in other areas of the business when required.

Skills & experience

Excellent communication skills (listening, verbal and written)

Reliable, self motivated and a team player

Highly organised and attentive to detail

Proven ability to produce accurate written information

Previous customer service experience in either an inbound/outbound role preferred but not essential

Customer Service Specialist | Multiple Casual Shifts Available | Melbourne