Scheduling & Customer Support Specialist

Total Metering Services; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Casual employment option

Job summary

Total Metering Services (TMS) is seeking a Customer Support & Scheduling Administrator to join our call centre in a fast-paced, non-sales role. You will coordinate appointments, communicate with customers and technicians, and ensure field operations run smoothly.

The role is available as Full-time and Casual, requiring reliability, strong organizational skills, and the ability to handle high volumes across multiple systems while maintaining accuracy and customer focus.

Qualifications

• Experience in a busy call centre or customer operations environment.
• Calm, confident and professional phone manner.
• Strong communication and organisational skills.
• Ability to work across multiple systems simultaneously with accuracy.
• Excellent attention to detail and accountability.
• Willingness to complete a National Police Check.
• Australian citizenship or permanent residency.

Responsibilities

• Handle inbound and outbound calls to confirm and manage appointments.
• Communicate clearly with customers, technicians and internal teams.
• Manage work across multiple systems with accuracy and attention to detail.
• Respond to emails, system updates and scheduling changes in real time.
• Update systems and maintain accurate records.
• Work in a high-volume, time-critical environment.
• Support the team with changing priorities and operational needs.

Skills

Call centre experience

Customer service

Scheduling

Multitasking across systems

Attention to detail

Tools

CRM systems

Scheduling software

Email management

Job description

Total Metering Services (TMS) is seeking a Customer Support & Scheduling Administrator to join our call centre in a fast-paced, non-sales role. You will coordinate appointments, communicate with customers and technicians, and ensure field operations run smoothly.

The role is available as Full-time and Casual, requiring reliability, strong organizational skills, and the ability to handle high volumes across multiple systems while maintaining accuracy and customer focus.