Customer Service Representative

Tally Group; City of Brisbane; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Employee Assistance Programme

Referral bonuses

Discounts at JBHiFi

Tally Day

Job summary

Tally Group is a leading technology company serving energy retailers. We are expanding and looking for Customer Service Representatives to support our growing customer base in Brisbane.

Join a close-knit team with full training and a supportive culture that values collaboration and initiative. You will handle inbound calls, assist with billing and supply issues, process service orders, arrange appointments, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• 1+ years’ customer service experience in any industry (e.g., retail, hospitality, call centre).
• Strong written and verbal communication skills.
• Solid customer service skills with a positive attitude.
• Ability to stay calm under pressure and handle complaints confidently.
• Proactive and resourceful mindset.
• Willingness to learn, contribute to the team and collaborate.
• Ability to work autonomously, show initiative and take ownership.
• Enjoy a fast-paced environment and adapt quickly.
• Available for rotating shifts between 8am–6pm, Monday to Friday.

Responsibilities

• Take customer calls and answer queries about power accounts, applications for supply, meter reading requests, debt queries, etc.
• Handle customer complaints with professionalism.
• Create service orders, initiate actions, and update customer information as needed.
• Arrange appointments for customer service work on behalf of clients.
• Make outbound calls regarding appointment confirmations and debt.
• Make simple adjustments to customer accounts per client credit control rules.
• Process information relating to disconnect/reconnect fees and charges.

Skills

Customer service

Communication

Problem solving

Teamwork

Autonomy

Job description

About Tally Group:

Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses!

We’re now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career.

About the role:

You’ll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply.

This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of:

• Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc.

• Handling customer complaints.

• Creating service orders, initiating action, and updating customer information in response to customer requests.

• Arranging appointments for customer service work on behalf of clients.

• Making outbound customer calls regarding appointment confirmation and debt.

• Making simple adjustments to customer accounts in accordance with client credit control arrangements.

• Processing information relating to disconnect/reconnect fees and charges.

About you:

• 1+ years’ customer service experience in any industry eg retail, hospitality, call centre.

• Strong communication skills, both written and verbal

• Strong customer service skills

• Ability to stay calm under pressure and comfortable handling complaints

• Strong problem solver, with a proactive and resourceful mindset

• A positive attitude and willingness to learn, and collaborate as a team

• Ability to work autonomously, proactively and show initiative

• Enjoy a fast-paced environment

• Available to work rotating shifts between 8am-6pm, Monday to Friday

What we Offer?

• Supportive team that will help you succeed

• Office a 10min walk from Fortitude Valley Station

• Access to Employee Assistance Programme

• Employee events including morning teas, BBQs, lunches and outings

• Referral bonusesif you refer your friends

• Salary sacrifice and novated leasing

• Discounts at JBHifi

• Hybrid working to support work/life balance

• Tally Day:As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion