Customer Support & Scheduling Administrator

seek.com.au; Gold Coast City; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Onsite parking

Job summary

SEEK is seeking a highly organised Customer Support & Scheduling Administrator for our Gold Coast office. You will register new jobs within KPI timelines, coordinate bookings, support day-to-day operations and deliver exceptional customer service to clients.

As first point of contact, you’ll ensure schedules and communications are managed efficiently in a fast-paced team environment. This permanent full-time role offers Monday to Friday hours (8:30am–5:00pm) with onsite parking and easy access

Qualifications

• Experience in the insurance, building, or restoration industry is desirable but not essential
• Confident and professional phone manner with strong written communication skills
• Exceptional attention to detail and the ability to multitask effectively
• Comfortable managing competing priorities in a fast-paced environment
• Strong computer and administrative skills
• Proactive and reliable, with a natural ability to follow up and take initiative
• Permanent, full-time role with predictable Monday to Friday hours (8:30am-5:00pm)
• Modern Gold Coast office with onsite parking and easy access from the M1
• Above Award Rates: $70,000 per annum + Superannuation

Responsibilities

• Register new jobs within KPI timelines
• Coordinate bookings and support day-to-day operations
• Deliver exceptional customer service to clients and customers
• Manage schedules and communications efficiently

Skills

Attention to detail

Customer service

Phone communication

Organisational skills

Multitasking

Job description

Customer Support & Scheduling Administrator

We are seeking a highly organised and detail-oriented Customer Support & Scheduling Administrator to join our team. In this pivotal role, you will register new jobs within strict KPI timelines, coordinate bookings, support day-to-day operations, and deliver exceptional customer service to clients and customers. As the first point of contact, you will work closely with our team in a fast-paced environment, ensuring schedules, communications, and administrative tasks are managed efficiently and accurately. This is a full-time position based in our Gold Coast office, working Monday to Friday.

About you

Experience in the insurance, building, or restoration industry is desirable but not essential

Confident and professional phone manner with strong written communication skills

Exceptional attention to detail and the ability to multitask effectively

Comfortable managing competing priorities in a fast-paced environment

Strong computer and administrative skills

Proactive and reliable, with a natural ability to follow up and take initiative

Permanent, full-time role with predictable Monday to Friday hours (8:30am-5:00pm)

Modern Gold Coast office with onsite parking and easy access from the M1

Above Award Rates: $70,000 per annum + Superannuation

If you are a customer-focused professional who enjoys coordinating schedules, supporting operations, and contributing to a positive team environment, we would love to hear from you.