Hands-On Customer Service Team Lead – Drive Culture & Results

people2people; Brisbane; On-site; AUD 51,000 - 85,000; Full time

Job summary

People2people partner with a market-leading supplier in hospitality and commercial sectors and is strengthening its Brisbane Customer Service team. The role is a hands-on team leader role, overseeing daily activities, developing people, and driving culture and results while supporting sales and key accounts.

Reporting to the Branch Manager, you will work with internal stakeholders, manage a small client portfolio, and focus on process improvements to enhance service delivery.

Qualifications

• Experience leading or supervising a high-volume, fast-paced customer service team.
• Proactive, solutions-focused approach to leadership.
• Experience supporting sales teams and key customer accounts.
• Experience within wholesale, distribution or supply chain environments is advantageous.
• Strong communication and stakeholder management skills.
• Experience working with ERP and/or CRM systems.

Responsibilities

• Oversee daily activities of the Customer Service team and drive sales.
• Collaborate with internal stakeholders to support client portfolio.
• Develop and implement process improvements to improve efficiency and service quality.

Skills

Team leadership

Proactive leadership

Sales support

Wholesale/Distribution experience

Communication

Stakeholder management

ERP/CRM systems

Process improvement

Collaboration

Influence processes

Tools

ERP/CRM systems

Job description

People2people partner with a market-leading supplier in hospitality and commercial sectors and is strengthening its Brisbane Customer Service team. The role is a hands-on team leader role, overseeing daily activities, developing people, and driving culture and results while supporting sales and key accounts.

Reporting to the Branch Manager, you will work with internal stakeholders, manage a small client portfolio, and focus on process improvements to enhance service delivery.