Customer Service Team Leader

people2people; Brisbane; On-site; AUD 51,000 - 85,000; Full time

Job summary

People2people partner with a market-leading supplier in hospitality and commercial sectors and is strengthening its Brisbane Customer Service team. The role is a hands-on team leader role, overseeing daily activities, developing people, and driving culture and results while supporting sales and key accounts.

Reporting to the Branch Manager, you will work with internal stakeholders, manage a small client portfolio, and focus on process improvements to enhance service delivery.

Qualifications

• Experience leading or supervising a high-volume, fast-paced customer service team.
• Proactive, solutions-focused approach to leadership.
• Experience supporting sales teams and key customer accounts.
• Experience within wholesale, distribution or supply chain environments is advantageous.
• Strong communication and stakeholder management skills.
• Experience working with ERP and/or CRM systems.

Responsibilities

• Oversee daily activities of the Customer Service team and drive sales.
• Collaborate with internal stakeholders to support client portfolio.
• Develop and implement process improvements to improve efficiency and service quality.

Skills

Team leadership

Proactive leadership

Sales support

Wholesale/Distribution experience

Communication

Stakeholder management

ERP/CRM systems

Process improvement

Collaboration

Influence processes

Tools

ERP/CRM systems

Job description

Growing business, supportive leadership and opportunity to drive culture and results

Up to $85k plus super

The organisation

People2people are excited to be partnering with a market-leading supplier within the hospitality and commercial sectors, our client has earned a reputation for quality, reliability and exceptional customer service. Backed by a strong national distribution network, extensive supplier partnerships and a loyal customer base, they continue to experience sustained growth and are now looking to strengthen their Brisbane Customer Service team with like-minded professionals.

The opportunity

This role would suit a hands-on team leader who enjoys supporting and developing people, improving processes while remaining actively involved in day-to-day operations while working with clients. Reporting into the Branch Manager, you will oversee the daily activities of the Customer Service team while working closely with various internal stakeholders while managing a small client portfolio to drive sales, processing orders and supporting an Account Manager.

Selection criteria

• Previous experience leading or supervising a high volume, fast paced customer service team
• Bring a proactive, solutions-focused approach to leadership
• Experience supporting sales teams and key customer account
• Experience within wholesale, distribution or supply chain environments is highly advantageous
• Highly developed communication and stakeholder management skills
• Experience working with ERP and/or CRM systems
• Growing business with a reputation of quality products, service and teams
• Join a stable, well-established Australian business with a strong market presence
• Collaborative and supportive leadership team
• Genuine opportunity to influence processes and drive positive change
• Wacol location with onsite parking

Competitive salary package with additional benefits and employee initiatives